ハーブCASON

Grazie Olaf

Thank you Veronika. Hoping to see you again

We are really very surprised for this comment from mr Oliver. In second part of june we had really serious damages to our roof, cause a storm, and also if we tried, it was not possible to repair in short time because of rainy weather in july. So we informed our renters and also mr. Oliver. We were aware that it would be difficult for our renters to find another solution in august, so we proposed an alternative. We informed mr. Oliver by email, sending him photos of Villa Velia (outer and inner) with its park, and he answered us : “the villa near the lake is a good alternative solution. I think we will like it.” And so it was, as he and his wife confirmed at any time we asked them during their long holiday (3 weeks). We were there everyday to wet the garden: if there was something going bad, they could have many occasions to inform us, as they did for a wlan problem that we resolved in a day. On the contrary, after some days they showed to be so satisfied to ask us if was possible for us to find a similar solution for their friends that would like to join them on the lake. We can understand his disappointment and discontent for the theft just in the night before returning home, but we think that there is no reason to give a bad judgement about our service, and it is also strange that it is arriving 4 months later. We tried to help him also spending some hours with Carabinieri for the theft report, and then again to deliver them the details on the stolen objects, when mr. Oliver sent those us by email some days later. We can only repeat what we said and wrote to mr. Oliver, that we are sorry for what has happened, and for the bad memory that he will have of our village (but not our fault). We think that we have nothing to reprove us and that the hospitality in Villa Velia was good as he same said till the day before leaving, and like the renters before him in that same august . In any case, we can assure that our house now is completely restored, and it is better than before, but also that we have done the best we could, to let spend a good holiday to mr. Oliver and his family, in an imprevidible emergency situation, offering a liberty villa in the park at the same price of an apartment ! Our opinion is that Homelidays should not publish mr. Oliver's rating that is clearly incorrect, and would be a damage for us, referring to another house and a particular situation.

Merci bien! Nous sommes heureux d'avoir hébergé chez nous vôtre famille et que vous avez apprécié notre maison. Nous espérons de vous revoir. Bien amicalement!

Merci à vous pour votre bon commentaire. Cela a été un plaisir de vous avoir loger dans notre maison! L'appartement est équipé pour 4 personnes, donc nous comprenons que le ballon d'eau chaude est un peu juste pour 5 et surtout avec un bébé... En plus, pendant votre séjour, à cause du mauvais temp, il y a eu aussi une rupture dans un tube de l'aqueduc de Lierna... Nous espérons de vous revoir, nous serons heureux de vous accueillir si vous retournerez chez nous!