We had rented a one room studio from August 6th to August 8th and were excited for our stay, however, when we arrived we were disappointed to find that our room smelled strongly of cigarettes. At first, we thought it may have been our neighbors, however, we noticed that our sheets smelled strongly which was our main concern as it was uncomfortable for us to sleep in. I reached out to report a problem the evening of our first day via behome24/7 but failed to receive a response and eventually found an email address I could use to contact someone, but by the time I received a response it was the evening of our second day and too late to get anyone sent out to replace our sheets and freshen the room. I reviewed our lease agreement to confirm and our room was a non smoking room, which made it frustrating that we had to experience this. Aside from that, we loved the pool and had a good time going out to eat at the surrounding restaurants.
-Josh