Hale Kai-BEACHFRONT 3 Bedroom / 2 Bath in Exclusive Area License＃90 / TVU-0169

Thank you for the review and for staying with us. Hale Kai is really an amazing place! Yes, the North Shore's beaches are very dynamic and erosion can happen very quickly, even within days, depending on the currents and swell direction. This summer was unusually hard on the beach in front of Hale Kai, but the beach tends to return most years. Thank you for bringing this to our attention because we don't always walk down to the beach when we inspect the home between stays. We did add two photos taken in August 2022 to this listing, but the sand had already started filling back in. There is a public right of way to another stretch of sandy beach not far from the home, for future reference. We look forward to hosting you again!

We are sorry that Hale Kai did not meet your expectations. I have reviewed our text conversation and you mentioned a missing pillow case, some moldy grout, and a broken shelf in the fridge. We offered to send the housekeeping staff back to address the cleaning, informed you that the replacement fridge shelf was ordered but delayed due to supply chain problems, and we told you where the extra linens were stored. You did not respond to our text, so we thought that you were satisfied. We were unaware that you booked a room at Turtle Bay and didn't know about the roach problem until after your departure date, after which we addressed it immediately. The shower appeared clean, although the grout is a bit stained. I asked the next guest if they saw any roaches and they said no. (They also gave the home a 5-star review.) Hale Kai is a beachfront getaway that has been in the same family for generations. They have chosen to share it with visitors at a relatively affordable rate (compare with other VRBO listings on the same street at $1,500 to $5,000/night). We have customers who have been returning for years making wonderful memories for themselves and their children. Team Real Estate appreciates feedback from all of our guests and we continue to work to improve our guests' experience. Mahalo!