THIS EXPERIENCE RUINED OUR FIRST FAMILY VACATION! My infant, husband, and I had to be relocated in the middle of our vacation by the booking company!
The A/C was malfunctioning upon arrival & continued until we had to relocate due to the heat; it was the middle of the summer in July & we had an infant! Donna argued with me endlessly that nothing is wrong even when pictures are sent to her immediately upon request as if I was lying!!!
NOTHING WAS CLEANED PROPERLY including dishes that we were supplied with! There were items thrown on top of the banister that had been collecting dust for a while, washer/dryer was beyond disgusting, sand EVERYWHERE, broken glass that my baby found (NOT OK!), the toilet was worse than a public gas station, & the tub in which to bathe my baby was so gross we had to go to Walmart immediately to get bottles of bleach to clean. I spent the ENTIRE fist day cleaning our rental house, not acceptable! On top of it all the water was EXTREMELY YELLOW; we had to buy water just to bathe our baby in. There were multiple cut pieces of sharp PVC pipe that my daughter found on the deck from maintenance, along with a still wet, mildewed filled, old mop! I am not understanding how there was so much sand with it JUST being cleaned; then a neighbor filled me in that the cleaning crew NEVER stays more than 30 min...Donna agreed, that is long enough to clean whatever is needed because it is up to US as the customer to do it ourselves!!! I should NEVER have to clean a toilet bowl or bathtub on vacation. Period. How about the bowl of food left underneath the bed across from the master bedroom, is that my "job" too...or the various wads of hair collecting EVERYWHERE; I have purple hair and NONE of this was mine!
There was no where to sit comfortably as both couches were beyond filthy with sand still on them among other various stains, The futon cushion had a MASSIVE hole so that was not usable either. The septic system was over flowing & the neighbor asked me to tell Donna because she was going to call the city about it! ARE YOU SERIOUS!!! Because of the sewage there was a HORRIBLE mosquito problem...and SMELL! There was a service spraying the ENTIRE BLOCK, but Donna opted out of that service; thus, leaving the mosquitoes to overwhelm the property, making it impossible to utilize the grill or even sit on the porch. We tried literally everything, but nothing helped.
There is so much more (and pictures), but I think you get the idea....