VERY DISAPPOINTED from staying in this property!!! The property brought us into many troubles. The owner got lost and did not respond after we left the house. Tried to reach him via cell phone and email in order to get the rest of refund. We also contacted Homeaway, but they did not take care to help us. THE OWNER HAS NOT REFUNDED THE WHOLE AMOUNT WE AGREED AT THE BEGGING OF STAYING.Kevin was very helpful when our car was flooded but we could pay for the parking lot he provided. However, he decided just ignore us.
In a few days before arrival, the owner emailed me and said there was a small construction and we should be very accurate with Jacuzzi because sand could be there. THERE WAS NO CONSTRUCTION on the pictures provided on the website at that time. Also, he did not mention it in the listing or after we paid. He mentioned just before arrival when we did not have time to find something else. We decided still to come because hoped that small construction would not be a huge problem. HOWEVER, WHAT WE SAW was not a SMALL construction. IT WAS VERY MESSY CONSTRUCTION SITE WITH A BIG LOADER in the YARD so that it was almost impossible to get access to the entrance thru back side. DRIVEWAY WAS BLOCKED AS WELL. Everywhere was mud and sand. WE had three children, one of them was just 4 year old. We were terrified that he could get injured.
When we finally reached inside the house, there was horrible smell throughout. We talked to the lady who still was cleaning the house and claimed that we were very disappointed. We asked the owner to offer another house. He did not have other options and offered a good discount which we agreed on.
During our staying, the drainage hose from the kitchen sink fell off that all cabinet was flooded. My husband; however, fixed and cleaned the sewage tube and reservoir. When it was raining, the room on the first floor where children slept, got flooded. Besides these, the property had extremely used cookware and in limited quantity.
The house is definitely a few blocks from the ocean but the area around is not very good. Every day we could meet some homeless men just outside the house.
Some positive moment about this house is the woman who takes care about the house. She was very helpful. Also, we liked the size of the rooms and bathrooms. The bedding was clean but made of synthetic. It was not pleasure to sleep on those. The house inside, overall, was clean.