シエスタキーのタートルビーチ近くの静かで快適なコンドミニアム

Thank you for taking the time to share your feedback. We’re very sorry to hear that your stay did not meet your expectations but it is very helpful to get feedback from guests, especially during the high season when unit is rented continuously. The listing is careful to note that the condo does feature older furnishings and appliances. While they are maintained to be clean and fully functional, they are not updated and the unit is priced below neighboring rentals in the area to compensate. That said, we appreciate you bringing your concerns to our attention so that we can look more closely at the bed frame and stove. The deck is inspected annually and deemed safe for use, however, due to its expected life span, the entire balcony is already scheduled for a full replacement prior to the summer season. We agree that this upgrade is important and are looking forward to having it finished soon! We also addressed the storage concerns you mentioned. The items in the closet and the vacuums behind the guest bedroom door were discussed with our housekeeping team and have since been corrected so that guests can fully access the space. We are glad you enjoyed the location! Input like yours helps us continue improving the experience for future guests and we listen carefully when addressing guest concerns, always trying to respond promptly and fairly.

I realize this potential guest was completely disappointed that her reservation was not finalized because she had not returned the required lease agreement. The listing States a separate lease agreement is required to finalize the reservation, and VRBO is set up to email the PDF contract automatically when a reservation is booked. Out of empathy, I spent an hour on the phone and online contacting my personal contacts in the area to see if I could find this Traveler alternative lodging accommodations on such short notice.

Thank you for bringing these items to my attention! I will follow up with the housekeeper about checking that all lights are working, which should be done each time. I am sorry about the poor timing of the cable box replacement during your stay. The molding I was not informed about and will follow up on that as well. Customer feedback is always helpful as I strive to address items in priority. Each year, we replace furnishings on an ongoing basis as they do wear out rather quickly. I hope your husband has a speedy and strong recovery!

We are always disappointed to hear a guest felt displeased with our efforts to address issues when they come up as I always respond promptly to try to resolve the issue as soon as possible. Unfortunately, the guests did not realize the TV only provides streaming entertaining channels and not local or cable channels. In order to have clearer expectations, I have added more clarifications and notes to the listing to minimize confusion about the TV service.