Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The property was not clean at check-in (we arrived after the normal check in time). The property management did not have cleaning people available. An offer was made for us move units for one night, check out of that unit the next day, and then back in to our unit that “missed the cleaning check” to allow a cleaning crew to clean the unit. There other option was “leave” — full refund, with a “good luck finding another place to stay” on a holiday weekend with zero availability anywhere in Destin. We made our reservations almost a full year in advance, and management was fully aware this was an unrealistic option. There were dead bugs in the cabinets at check in, dried food crusted on utensils and pots and pans in the cabinets, dried food drips all over the furniture, and on and under the glass on the table, dirty linens on the fold out beds, crumbs and food smashed into the cushions, and several live roaches in the unit. We met with a board member since no one else was available (holiday weekend). The board member brought us clean linens since there were none in the unit. We spent our first night of vacation cleaning the unit and making the beds. Property management refunded us the cleaning fee. During our stay the sliding door quit opening properly so we requested maintenance, it was never repaired. We also made multiple requests that the unit be sprayed for bugs. Management ignored all requests for maintenance. After several requests for them to spray the unit, signs were posted in the lobby that all units would have regular pest maintenance on the Monday following — days after our request, and after our check out date. Managements solution for us “ go buy Raid and we will reimburse you”. We were told repeatedly that the GM would call and speak with us— no call. Beach is beautiful- beach service was fantastic. Property is poorly maintained and managed.