We booked this property for a quick getaway weekend to escape the cold of Pennsylvania. When we arrived after midnight on Friday night, exhausted from a long day of work and travel, we were more than surprised to find another family occupying the unit. We could not get in touch with the property manager who had apparently turned her phone off. Since it was a holiday weekend, and past midnight, it was impossible to find a hotel that had an open room. We drove around for over an hour, made phone calls and were resigned to sleep in our rental car, when my husband convinced a manager at a Hilton property to give us a room with a broken lock; they charged us a lot. Ugh. The next morning, when the Vrbo property manager called us back, she was very apologetic about the mix up and gave us a code for an adjoining property. We were happy to leave the hotel. We submitted the bill for our hotel stay to this apologetic manager, thinking it only fair that they refund us that money (especially since the 3 day weekend at the property was costing more than 2x that). After 48 hours of consideration, she told us the owner would "generously" refund our first night's stay, the night we couldn't use the property anyway. Crazy. While I appreciate that we all make mistakes, and I wanted to shake off the unfortunate mix-up THEY made, I have to share this cautionary tale. The property was clean and conveniently located, but I would strongly recommend against renting from this team.