We just got back from a week stay at the Luxxe booked with Scott and Lacy. We had a 2 bedroom villa. We went over spring break with our 15 year old and 12 year old. Everyone loved the property. We literally never left the property except to go to and from the airport. The rooms are very large and well kept. We were in Tower 4 which at first seemed far away, but we ended up liking the building. It has a nice pool right in front of it. While the property is large, it takes about 5 minutes to walk from Building 4 to 1. We walked everywhere and nothing was more than 10 minutes away.
We have gone to Hawaii a dozen times and Mexico several. This was our first time to Mexico that was not all-inclusive. We treated it as all-inclusive never leaving the property, eating and drinking poolside (11-3 is 2 for 1 daily happy hour!), buying food and alcohol at the market, ordering room service and going out for dinner. It ended up costing us less then other all inclusive properties, and substantially less than Hawaii. The other upside is we (and all of the guests) didn't seem to overindulge as seen on some all-inclusive properties. (There are meal plans one can buy from the concierge).
The property is very well kept and the staff is fantastic. Some Mexican resorts you get overwhelmed at the beach by vendors and at the front desk with timeshares. Not here. There was a central vendor location on the beach and one had to reach out to find-out about timeshare options.
Even though it was spring break and essentially sold out, it never felt that way. There are so many pools that there was room for all. While the main Mayan pool was very busy, we would sometimes show up at 11 at a Luxxe pool and find plenty of seating.
The property also had a broad mix of college students, to young families, to older families to Age 55+ with everyone seeming to enjoy themselves.
Scott and Lacy were great. They promptly respond to my questions, assisted us finding the right room type for my family, provide insight into on property activities and meals. It was about as seamless as it gets. We highly recommend booking with Scott and Lacy and staying at the Luxxe.