The communication with the owner was great! It’s A cozy cabin in the mountains that you can fully disconnect and enjoy your stay. Upon arriving, we noticed that the drive in the mountains is a little steep, but is to be expected in The Smokies. It was very hard to back out of the driveway though. We actually found it easiest to drive and reverse down the street from the driveway. They do not have smart TVs at the cabin and only give you a few channels to choose from. The DVD player and Xbox, do not work. Our kiddos were disappointed by that and us at the end of the night when we’re ready to chill from a busy day of exploring. I couldn’t complain too much though because we got to really enjoy the back porch to wind down at night. Overall, I would suggest staying here! The views are gorgeous