Cozy 5Bd Pool & Resort Amenities 8875

Hi Jen, thank you for letting us know and for your efforts with the washer. We're glad it’s working again, and we can send someone to check the smoke detector after your check-out as you suggested. We appreciate you keeping us informed and hope you enjoy the rest of your stay with Wonder Vacation Homes!

Thank you for your kind review! We’re so glad you enjoyed the property, the pool area, and the amenities. It’s great to hear our team was able to respond quickly and help when needed. We appreciate your feedback about the pool heating cost and will certainly keep that in mind. We hope to host you again soon! Wonder Vacation Homes

Thank you for choosing Wonder Vacation Homes, it was a pleasure hosting you and we are glad to hear you had a good time.

Thank you so much for your kind words! 😊 We're so glad to hear you had an amazing time and that the home had plenty of space for your family 🏡💫 It was a pleasure communicating with you, and we’d be more than happy to host you again anytime! Warm regards, Wonder Vacation Homes

Thank you for your feedback! We’re glad to hear you enjoyed the home and had a great time at Disney. While the property is just a short drive away, we understand how every extra minute counts on those magical park days. We’d love to host you again in the future! Wonder Vacation Homes

Thank you for being a wonderful guest, it was a pleasure hosting you and we would love to host you again.

Thank you for your feedback! We would love to host you again, please come back and visit us sometime soon :) - Wonder Vacation Homes Team

Thank you Donna for staying with us and for your lovely feedback. It was a pleasure hosting you. On behalf of Wonder Vacation Homes Team, I have also sent you a discount for your future stay to the guest portal. We look forward in hosting you.

Thank you for sharing your detailed feedback. We’re glad to hear that the home’s layout and cleanliness worked well for your family and that you appreciated the space for everyone. We do apologize for the issues with the pool heater and the AC settings. Unfortunately, pool repairs sometimes cannot be completed immediately due to service schedules, and the AC is limited by system design for safety and efficiency. We understand how this impacted your plans and are sorry it caused a letdown for the kids. Thank you again for your honest review, and we hope to have the opportunity to host you under better circumstances in the future. Best regards, Wonder Vacation Homes

Thank you for being our guest, it was a pleasure hosting you, we have already taken the carpet replacement suggestion to the owner, waiting for their approval. About the sheets, we will review and move accordingly. We are glad to know that you have enjoyed the stay and your kids loved it, come again.

Thank you so much Jennifer for your review, we are so glad that you enjoyed your rental with Wonder Vacation Homes. We are going to let our operations team know so we can work on this.We hope to host you again soon!

Thank you for your feedback! We're so glad you loved the house and its location for your first Disney and Harry Potter experience with family and friends. We appreciate you bringing the A/C performance, furniture condition, and kitchen supplies to our attention. We’ll make sure our team reviews and addresses these areas to improve the experience for future guests. The dryer will also be inspected to ensure it’s working efficiently. It was a pleasure hosting you, and we hope to welcome you back again soon! Wonder Vacation Homes

Thank you for choosing our home and services - glad to know you had a great time, very sorry that you encountered delay in response times due to short of staff, but this will be reviewed in future, as we have set response times for all our guests. Very sorry about the rodent incident that happened in the pool area, but the home does not have this issue, we will however do the needful to ensure it does not happen again. We only provide beginner's amenity and this is mentioned in the rental agreement and the house rules. Overall, we enjoyed hosting you and we would love for you to come back again. - Wonder Vacation Homes

We take this review very seriously, and we must respond firmly to correct the false and misleading claims it contains. First and foremost, we are a family-owned business that operates with integrity, transparency, and professionalism. Accusations of being a “scam” are entirely false and defamatory. We go to great lengths to maintain high standards in our properties and our guest communication — and we document every step of the process to protect both our guests and our team. Regarding your claims: Towels: The home is always prepared for the maximum guest capacity, which in this case is 13 people — and as stated clearly in the rental agreement and pre-arrival communications, we provide the appropriate number of towels for that capacity. Your claim that only 8 towels were provided is false. Towels were placed in multiple closets throughout the home, and we have pre–check-in photos to prove this. It appears you simply failed to check all available storage before making that accusation. Security Deposit: Your deposit was withheld due to documented damage that included stained towels, hand towels, a twin sheet, a bath mat, and melted kitchen tongs. These were not light stains or wear — they were significant and rendered the items unusable. You were sent time-stamped photographic evidence of each item. To claim this was “fake damage” is simply untrue. Power Outage: The brief power loss you experienced was due to an area-wide utility issue completely beyond our control. It did not originate from the home. We are transparent, responsive, and thorough in everything we do. We are proud of the reputation we've built as a dedicated family-run business, and we take false accusations seriously. We stand by the facts and the documented evidence we provided to you directly.

Thank you, Kayme, for your wonderful review! We're delighted to hear that you and your family enjoyed the spaciousness of the home and especially loved the easy pool access—it's great the kids had so much fun. We're also pleased you appreciated the resort amenities and found everyone respectful and welcoming. We appreciate your feedback regarding the furniture and carpet and will keep this in mind to continue improving our properties. It was a pleasure hosting you at Wonder Vacation Homes, and we hope to welcome you back soon!

Thank you for staying with us! We would love to host you again anytime :) - Wonder Vacation Homes Team