広々としたW頭のコンドミニアム〜素晴らしい湾の眺め〜信じられないほどのリゾートのアメニティ！

Thank you for sharing such thoughtful feedback and for recommending the property. We are glad you enjoyed your stay, the furnishings, and the amenities, and that communication was smooth. Your comments about the kitchen items, sofa, balcony, and coffee maker are very helpful, and we will review these with our team and owners for improvements, including replacing worn items and adding missing basics where possible. We appreciate you noting the corner location and that it did not impact your stay. We hope to have the opportunity to host you and your family again.

Hello Renee, Thank you for your review and feedback. We are glad to hear you had a great experience. We hope that you come back next year for another memorable vacation! Kindest Regards, Your Southern Team

Hello Tiffany , Thank you for your review and feedback. We are thrilled to hear you had a wonderful experience. We hope that you come back next year for another memorable vacation! Kindest Regards, Your Southern Team

Hi Anna, Thank you for your review and feedback. We are glad to hear you had a great experience. We look forward to your return stay! ~Your Southern Team

Hello Steve, Thank you for sharing the positive review. Hope to see you again in the near future! Kindest Regards, Your Southern Team

Thank you for this review Ken. We are so happy to hear that you enjoyed your vacation and the condo. We would love to see you again the next time you're in the area! Kindest Regards, Your Southern Team

Thank you for this feedback Bennett. We will check the kitchen to make sure it is stocked correctly. We will also make sure that the grill is in working order and see if anything can be done to avoid future mishaps. Overall, we loved hearing that you and your family enjoyed themselves! We would love to see you again in the future! Kindest Regards, Your Southern Team

Thank you for this review Carol. We absolutely loved hearing that you had such a relaxing vacation. We will definitely address the concerns you mentioned in this review and would have been happy to knock those out while you were still in town. We always want our guests to have the most relaxing vacations possible so we encourage everyone to let us know about any concerns they may have. We certainly hope to see you again soon! Kindest Regards, Your Southern Team

Hello Cathy, Thank you for your great feedback. We are glad that the drive to our office was not a bother for your family. We hope that you come back and visit with us again soon. Southern

Thank you for sharing your feedback. We're truly sorry for the inconvenience you experienced during your stay. The door code issue at arrival and the delay in resolving the toilet concern are not the smooth experience we strive to provide. We’re glad maintenance was able to address the issue within 24 hours. We understand the importance of amenities when choosing a property, and we sincerely apologize that the amenity fob was not available. Despite our efforts, the owner was unable to provide the fob during your stay. Compensation was offered and accepted due to this inconvenience. We also want to clarify that the unit is not advertised as beachfront or having a beach view. Your feedback has been invaluable It was our pleasure hosting you and we hope to have a chance to host you again in the future!

Hello Pamela, Thanks so much for taking the time out of your day to leave us your review and feedback. On behalf of Southern Vacation Rentals, we are very sorry to hear about the issues that you encountered during your stay with us. We recognize that in our line of work, relaxation and ease of stay is of the highest importance and hate to see that we were not able to provide our best quality of work. We are looking into the details of your review to see where our process has failed, to prevent this from happening to future guests. While this does not make your experience better, we do hope that you allow us the opportunity to host you once more at any of our units along the Emerald Coast in order to show you a true Southern 5 star stay. Again, we apologize greatly for the effect it had on your vacation, but do hope to see you with us again soon. Kindest Regards, Your Southern Team

Thank you for reviewing your stay, I apologize you did not receive any of your information prior to arrival. I have checked our system and it did show that it was sent over 2 weeks prior to your arrival and we updated your door code on your arrival date. In our Guest Portal we do list what items are included in your rental and we also have a section on what to bring. I am sorry that your experience with Southern did not meet your standards. Kind Regards, -Your Southern Team

Thank you for your feedback. We apologize that your stay fell short of expectations. We here at Southern hold our properties and customer service to a high standard. We also perform arrival and departure inspections to our properties that way we can provide a high quality and standard to all our guest. This also allows us the chance to catch such things as broken appliances and damages inside a property from the departing guest. We do state to make us aware of any damaged or broken items in the property, so we are not wrongfully charging guest. It looks like you contacted us about the door code not working and we were able to get you in less than 3 minutes later. You then contacted us back about the parking passes not being visible. We typically keep extra parking passes in the units just for cases like yours where they are not put out in a common area and immediately seen. We will ask guest to check those few areas just for an immediate solution to your issue. I am showing that the property manager came by the unit and confirmed there were extra passes in the unit above the microwave for you. Also, I am not showing that this property has smart TV’s advertised. We have requested this to be an added amenity from the owner for our future guest. I am not showing that you made us aware of any other issues while you were here. Again, I truly apologize that your stay did not meet your expectations and hope you have a chance to come back and redo the experience with us here on the Gulf Coast.

We love to hear you had a great time and enjoyed your vacation. Thank you for your review and feedback regarding the BBQ Grill. We look forward to seeing you next year, Your Southern Team

Thank you for your review Cammie. We apologize that this vacation did not meet our Southern standard and we appreciate you bringing your concerns to our attention. We are happy we were able to quickly repair the AC and the grill. We were not made aware of the the broken toilets and ice machine during your stay but will address these now as needed. We would love the chance to see you again in the future for a vacation that meets our true standard. Kind Regards, Southern Team

Hello, Thank you for your review and feedback. We are glad to hear you had a great experience. We hope that you come back next year for another memorable vacation! Kindest Regards, Your Southern Team

Thank you for this review Margaret. We absolutely loved hearing how much you enjoyed your vacation. We certainly appreciate this feedback and will work with the housekeeping team for the property. We would love the chance to see you again next time! Kind Regards, Your Southern Team

Thank you for this review Denise. We are so happy to hear that you enjoyed your vacation. We will certainly check the mattresses to ensure they are still in good condition and we apologize that they did not meet your comfort level. The pool, grill, and tram are all set up and staffed by the HOA. All of the hours and rules are available in our guest portal and we will pass all of your feedback to them. We would be happy to help you plan your next vacation and do hope to see you again in the future. Kindest Regards, Your Southern Team

Thank you for your review and feedback. We are glad to hear you had a great experience especially with the fireworks! We hope that you come back next year for another memorable vacation!