ダウンタウントラバースシティの愛らしい真新しい1ベッドルームコンドミニアム

This is unfortunate to read, it is an issue that arose while the condo was empty prior to the guests arrival. The condo had been cleaned, and a leak from the condo above us began. Unfortunately, we did not know about this. It's difficult to get this review from a guest that never contacted us once to let us know that there was a leak on the ceiling, or there was any issue around the leak. We literally found out after the guest left. As our extensive history of great reviews shows, we are extremely responsive when we are made aware of something. We would have been there immediately investigating it. But this guest chose not to contact us in anyway whatsoever, no pictures, no indication that there was a leak, nothing. It's difficult to do anything to resolve a problem if the guest makes no attempt whatsoever to let you know about it. Very disappointing. We will continue to do our very best to resolve these issues. Since this guest stayed, a contractor has been scheduled to resolve this issue, cut out drywall, fix the leak, and clean the affected area. A great VRBO experience goes both ways, the host doing their absolute best to create a great space, and I guess that provides feedback if there is anything wrong.