This property is poorly maintained. It had mouldy window ledges, cobwebs hanging in the corners of windows, paint flaking off the ceiling, badly stained carpets that looked like old dry blood, couches that were so stained I didn't want to sit on them, and they were vastly uncomfortable. The beds were very basic, not comfortable and could do with replacing. The windows were so salted we could barely see through them. The TV is the size of a laptop screen and the DVD player doesn't work.I didn't receive my check in email as promised, so I had to call Caloundra Holiday Centre direct to be given the check in procedure. They assured me I would receive the email. I still did not receive it and had to call again to confirm where to collect the keys.This also meant that I did not receive the WiFi password, until the office lady gave me the password on a piece of paper. This password was out of date and didn't work.When we contacted Caloundra Holiday Centre to discuss the state of the Property, we were told there were no other properties available for us to move to and were promised a full refund if we decided to move on the next day.When we contacted the office the next morning, they went back on this offer saying the Manager did not approve this.They said the state of the unit is consistent with the age of the Property and it just wasn't up to my standards. We asked for the refund. After much negotiation we received less than half what we paid as a refund.