Overall, the property was friendly and decent. The staff were mostly very helpful. Our VRBO host was attentive to our concerns. Our big concern was at check-in. We arrived at about 10pm. I had called the hotel a day or two prior to confirm our reservation and inform them we’d be arriving late. When we arrived, the front desk clerk looked at my ID, looked up our reservation, and verbally told us the actual dates we had reserved. I thought we would soon get our room keys. But then the employee got a phone call from management, and asked to see my confirmation email, which I shared with her (it also had the accurate dates). More computer searching and phoning occurred, and then the employee told me we had no reservation for the first night (of our 2 week stay). She said management told her to tell me this, and after some debating, she told me they could put me in a different room for the 1st night, we would be charged extra for that, we would have to check out by 10am, and we’d have to wait till 4pm to check into our actual suite. I was pretty upset, as we had been traveling for hours, and my body was on eastern time zone (so it was after midnight for me), and the front desk was quite unsympathetic. I thought they would then at least give us a room. No - she told me to go sit down, as it would take a while. (It wasn’t crowded.) Eventually she gave us a room. VRBO host was responsive. Hotel gave us our suite the next morning. Very stressful first night. Concierge was nice.