One Hotel residences look good on paper, but their poor management would prevent us from ever staying there again. Part of the appeal was access to the One Hotel amenities, which were quite a disappointment. The service was terrible and the residences seem to be last in line after hotel guests are cared for, and even that service is spotty. Once you get down to the level of the residences, the best of that service is reserved for the owners, and therefore the renters there get the bottom of the already terrible service. To add to the injury, the building next store was under renovation, so we could not go out on our balcony from 8-5. They should have notified us.