It started with our little well behaved dog. He doesn't go on sofas unless we invite him, and we had already planned for him to stay off. When we arrived, we found a cover for the couch in case he went on it, which is reasonable. But he went UNDER the couch. And the garbage he found under there was appalling. Bear in mind we paid an extra fee for cleaning up after the dog. They have all these rules designed to keep the place clean, but they didn't keep up their end of the bargain. Then the matresses had to be at least 25 years old. It was insulting. Not asking for 4 Seasons, but if you host a property, you need to show your guests a little respect. Too bad, because the place has so much potential.