海、ビーチ、3ベッドの素晴らしいロケーション：K、Q、Dbl美しい！

We're happy to hear that our family's vacation home suited you so well for your family's beach trip. It is our goal for our guests to be comfortable and to find their beach place to be very clean, well located and everything they hoped it would be.

This review is very much appreciated. We try to set the stage for all of our guests to enjoy their beach trip like this.

This review describes exactly what we strive for and we're very happy they enjoyed their stay!!

Wonderful! So happy!

We’re sad to learn that this family might have been happier elsewhere. We value clear and accurate communications and direct contact with our upcoming guests. All of our mattresses were purchased in late 2015, and our place is not rented out much of the year. No one else has mentioned any problem, but we will make an evaluation and take appropriate action. Our vacation home has high quality items and custom décor. We strive to provide a lovely and comfortable home away from home for our family and for our guests. We encourage everyone to take a good look at our photos, which are a valuable window into our beautiful place.

We certainly empathize with the emotions behind this guest's words; however, here are some facts. Our HOA, as is common practice, has standing authorization to enter any unit in our building if damage is occurring. Our HOA's water mitigation company had entered all affected units right away to place fans blowing on wet carpet, etc. Neither our HOA nor these guests called me on the phone as the urgency of the situation would have indicated. Also, I consistently send my check-in information form to all renters, in which I ask for an immediate text or phone call to verify to me the conditions of our unit, which I did send to the primary renter 4 days before their arrival . They only sent me an email upon their arrival, which I saw the next day. So I was surprised to learn the following day that water had entered our unit and that it was caused by a breakage in our building's sprinkler system a few floors above our place and that it had occurred on their day of arrival. The primary renter and I spoke on the phone and corresponded by email and text from their 2nd day over the next few days. As soon as great distress was communicated to me, we issued a partial refund, which VRBO agreed was fair. We often err on the side of being generous, because meeting our goal of good and timely communications with kindness and understanding are important to our business of providing a clean and comfortable environment for our guests.

This guest has described our goal, and we are very happy to hear this excellent feedback.