The apartment was very nice and clean. It was located in a great neighborhood, with plenty of shops and several nice restaurants. The tube stop (Bayswater) was a very short walk away. We were supposed to arrive early and did not want to make a stop at the rental office, so the property manager arranged for us to check in online early and all we had to do was pick up the keys at a neighborhood market which had a lockbox with our keys. That process was easy. The keys included a wireless fob, which we did not know how to use. No instructions were given for that and, since this is fairly unknown in the US, we had no idea what to do. Fortunately, our Uber driver knew exactly how to get us in. The apartment had a regular key, but it would have been helpful to know about the wireless fob situation in advance. The building itself has seen better days, but that was only cosmetic, as the apartment was fine. The lift was invaluable.
When we arrived, they were finishing cleaning and needed to bring more coffee. Before he returned with coffee, we discovered one of the bathroom lights didn’t work. We notified him when he returned and it was promptly fixed.
All in all, it was a nice place to stay. The only negatives were that the en-suite bathroom had very little storage. It would have been helpful to have had more hooks for hanging towels and a carryall in the shower for our shampoo, conditioner, etc. In addition, there was only one teeny bar of soap in the en-suite bathroom which barely lasted our 4 days but would not have lasted a week. There were 2 bars in the other bathroom but there should have been 2 in the en-suite bathroom, as well. We also ran out of paper towels and there were no ice cube trays to make ice. That would have been helpful, also. There were only 3 juice glasses and 3 tall glasses and very few plates, so it was necessary to do dishes by hand. This was fine since we only ate breakfast there, but would have been impossible for a family of 4. Another dish drying towel would have helped, too. Because of the lack of amenities, I gave this apartment a rating of 4. But I would recommend it if someone is looking for a well-situated apartment in a nice neighborhood, Hyde Park & Kensington adjacent. There was construction in a building across from the apartment, but they stopped work at 6 PM and closed the street at 10 PM. Work did not begin until 8 AM, so it was never a problem for us. Management of this apartment was very helpful.