2つのキッチンがあるこの大きな家の大きなパティオと日陰の裏庭をお楽しみください

Thank you for staying at the Aspen. We appreciate you taking the time to give us a great review and hope to see you again next time you visit Colorado Springs.

Thank you for your nice review. We replaced the shower curtain rod. The end piece was missing. Probably fell off when it came down. The garage door appeared to be bent in the middle, causing it to hang up on the door frame. We have had it repaired so it is working correctly.

We appreciate all guest feedback and will promptly respond to any complaints if contacted by a guest. The mattresses in the home are only one year old and in excellent condition. We verified that they are not noisy as this guest claimed. I am not sure what they are referring to regarding the noise. This properties has firm pillow top mattresses, so perhaps they are not used to this. This is the first time we have ever heard anything negative about the new mattresses and the house definitely does not deserve such a poor review! The guest did not leave on time and made our cleaners wait almost an hour before they could clean for the next guest. The cleaning service said the house was a wreck and documented with pictures. There were dirty dishes all over the kitchen (We ask guests to place in dishwasher as our cleaners do not cover this as part of the normal cleanings). Despite this we still gave the guest a decent review, as we feel it is always best to discuss any issue directly between the guest and us, as unfair reviews cause damage to both parties.

Thank you for the nice review. Maximum occupancy is set by the city of Colorado Springs. Rates are shown when making the reservation and are based on number of guests in order to allow smaller groups to rent a property without paying the rate a large group would pay. This is similar to how hotels charge, when you exceed a certain number of guests, there is an extra charge since there is typically more costs incurred with large groups.

During every guest stay, we ask our guests to let us know if there are any issues. This guest never communicated with us during their stay. Every bed in this home is a queen bed. Queen mattresses are all the same size. All of the bed sizes and extensive pictures of the home are on the reservation site, so every guest knows exactly what they are renting, so I am very surprised about these comments. Most of the furnishings and decor are less than 2 years old, as we have to replace furnishings often in this business due to wear and tear, so it is absolutely not true to say it is dated. Take a look at the pictures and you will know exactly what we are offering, as we regularly update these as we update the rentals. For additional bedrooms and beds, we offer the Cottonwood, which this guest did opted not rent, which gives two more bedrooms with queen beds and a second queen sofa sleeper. The main floor kitchen breakfast dining area and living room are one open room that can also be viewed from upstairs (See pictures). A second living room and dining room are on the front side of the kitchen. Bedrooms are on the second floor. Not sure how the guest considered this partially open.