4/10 (不満)
JUSTINE L.
2022年12月17日
気になった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ
Borderline Scam
The five star reviews for this property have to be utterly fraudulent. I encourage any prospective renter to search for "Myspace Barcelona" for reviews. They use VRBO to hook you by using pictures that aren't even of the actual apartment you stay in, though similar furniture is used but it's definitely not the unit we were in. Then once the time for your initial deposit to be refundable passes they tell you where the apartment actually is - in this case it was Ramblas de Catalunya 67 - which is a wonderful location from a centrality perspective, but we wouldn't have booked had we seen it faced the busiest street in the busiest part of Barcelona. It was so loud it was impossible to sleep - modern Spanish apartments have windows and/or Persian blinds that block the noise - this is not one of them.
The beds are more akin to cots - what was described as a "king" bed in the listing was two single cots stuck together. When we got into the unit the freezer had been left open so long that there was a huge block of frost so the door couldn't close rendering the freezer unusable. One of the toilet bowl seats was broken at one of the hinges - not the end of the world, but annoying when you are paying so much a night after all the added fees. For three adults and two kids there were 3 mugs and 3 water glasses. The one thing they did have tons of were wine glasses with around 8 or so.
I also never would have signed up for this place had I known the check-in was not anywhere near the unit itself. Thankfully because we have friends living in Barcelona that didn't create an issue for us as they drove us and held our bags, but without someone helping it would have been a real issue. Check-in time was 3. We called at 2 and said we knew. it was a little early but were wondering if it we could grab the keys early or did that create any issues. They said there was no problem since they were in the office and to come by anytime. So at 2:20 we got the keys - unbeknownst and not disclosed to us was that they were tacking a 40 euro "early" check-in fee - presumably when we called and they said "No hay ningun problema" they could have said it'll cost 40 euro, or when they were sliding my credit card they could have told me and I would have said no thanks and waited. I didn't realize it had happened until I noticed they charged me an unusually high tourist tax, which was explained as being high because it included a 40 euro early check in fee not on the receipt.
JUSTINE L.
2022 年 11 月に 7 泊滞在
