The beach and condo were beautiful, but one of the rooms had beg bugs. My daughter was bitten the first night we were there. I didn’t realize they were bed bug bites at the time though…..then my other daughter found a dead bug in her bed. So, I reached out to the managing company (Gulf Coast Getaways). They told us to stay out of that room until they could send maintenance on Monday morning. So, the girls split up and slept on couches and such while I cleaned and washed every piece of clothing, shoes, and luggage we brought with us. On Monday morning at 7:00, my daughter had to go to urgent care because the bites had turned into huge blisters and appeared infected. Maintenance and housekeeping came. Maintenance said we would likely have to leave so the exterminator could spray the whole condo, but we didn’t hear this from the managing company until much later in the day. They offered a rental in another area beginning the next day, but didn’t have an option for my family for that night. I was told the money would be refunded for the remainder of the stay and that they “would work with VRBO to get the VRBO fees refunded” as well. I did receive the balance of the stay from the owner, but I did not receive anything back from VRBO. When I called to check on it, I was told if the owner/manager didn’t issue a full refund, the VRBO fees couldn’t be refunded. So, they reached out to the owner (according to the VRBO staff member), but once the told them why they were calling the owner hung up on them. Very disappointed in the experience with this rental overall. I know bed bugs are a risk anywhere you go, but the way the situation was handled and miscommunicated was unacceptable.