No Bueno. We arranged to meet Alessandro (Sabrina the host’s assistant) at 1:45pm for an early check in as we had just travelled over 5 hours to get there. When we were let into the apartment nothing had been cleaned from the previous guests which Alessandro apologised for. We were understanding, as we had asked for an early check in (original check in time was 3:00pm). Although it was inconvenient for us, we still needed to return our rental car, so we explained clearly, that we will be out for a couple of hours in order for him to arrange to have the apartment cleaned asap (as we were very tired, just wanted to shower and get settled in)! We arrived back at the accomodation at 4:30pm to find the place the exact same. After constant back and forth phone calls and messaging via WhatsApp (to Alessandro) and Stayz (to Sabrina) to see what was happening in regards to the cleaning, the cleaner arrived at 6:45pm. It then took the cleaner over 1.5 hours to clean, as the apartment was filthy. We requested compensation from the owner to which we were ignored. We only had 1.5 days in Florence and lost hours waiting around just so we could have a shower and get settled.