ドゥオーモ、鉄道駅の近く、モダンでハイエンドの快適さとアンティークな魅力

Thank you for your feedback. We truly appreciate you taking the time to share your experience. We’re glad to hear that you enjoyed the bed, towels, and the small welcome items in the kitchen, as well as the central location and your interaction with the host. At the same time, we’re sorry for the inconveniences you encountered. Regarding the electricity issue, we did our best to address it promptly; however, we were unfortunately unable to arrange a technician’s visit in time due to delayed communication, as responses came several hours apart. With more immediate contact, we would have been able to intervene more effectively during your stay. We also take your comments about the bathroom amenities seriously and will use them to improve our service. We would like to kindly note that we have been hosting guests for over 10 years and have received hundreds of 10-star reviews, which reflects our standards and commitment to guest satisfaction. Your experience, while important to us, doesn't represent the level we consistently strive to provide. Thank you again for your valuable feedback—we will certainly take it into account to continue improving. Kind regards,

Thank you for your review. We are sorry that your experience did not meet your expectations. However, we believe it is important to provide some context and clarify several points. The apartment was occupied until 10:00 a.m. on the very day of your arrival, and the previous guests did not report any issues regarding cleanliness, maintenance, or the functionality of the property. You checked in later that afternoon. For this reason, we can confidently state that the problems you described had not been reported before your arrival. Regarding the kitchen hood light, it was fully functional before your stay. The damage was only "discovered" by you and was not present when the apartment was prepared for your check-in. Light fixtures do not simply detach on their own, and this issue had never occurred before. Despite this, we took every concern you raised seriously and responded immediately to each of your requests. We arranged for our cleaning staff to return to the apartment at 8:30 a.m. the following morning to re-clean a shower that had already been professionally cleaned before your arrival, simply to ensure your satisfaction and comfort. We have been hosting guests for more than eight years and have always maintained very high standards of cleanliness and hospitality. The apartment has received numerous 10/10 reviews both before and after your stay, and no other guests have reported the issues you described. Unfortunately, your stay was also the first time in eight years that we encountered guests who left the property in such an unacceptable condition. The apartment was left looking like a landfill, with garbage, dirt, and mess throughout the entire property. Preparing the apartment for the next guests required approximately four hours of intensive cleaning, compared to the usual one and a half hours. We respect every guest's right to share their opinion, but we also believe reviews should be fair and reflect the complete picture. Throughout your stay, we remained available, responsive, and committed to resolving every concern raised, despite many of the issues being inconsistent with the condition in which the apartment had been delivered. We wish you all the best in your future travels,but not in our apartment anymore