4/10 (不満)
Karen J.
2021 年 12 月 6 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
The STINKIEST vacation ever!
I would first like to start off with saying this is a lovely home and we thoroughly enjoyed the Spa.
I was sent a text stating the Maid was at the house and just wanted to give us a heads up that last guess burnt something in the kitchen and she was leaving window open to air it out before we got there, ok, no worries. We arrived at 4pm and oh my, this house stunk so bad, It smell liked they burnt an animal and smoked in the house, within 30 min, I had a headache, Immediately reached out to the owners, trying to convey how bad it was, the bedding and sofa stunk as well. I started looking for another place to stay but it being Thanksgiving week I could not find another place to accommodate all of us. On second day owner stated they would get a restoration company out. At 8pm they called and wanted to send someone. We were all getting ready for bed at this time and my husband, being a licensed plumber, stated to me do you know what to take to restorate this place, while we are here, let's just try to enjoy the next two day we are here. In the end, we turn off the A/C & heating unit, and didn't use the Microwave, I rewashed all bedding and towels and kept the window open the whole time. I come home very sick and our things that could not be washed still stink. I understand this was beyond the owner control but they did even offer to accommodate us monetarily at all for the inconvenience we were put through.
Karen J.
2021 年 11 月に 4 泊滞在
