South Lakes Cartmel村の見事な大規模な別荘

Thank you so much for your 5 star review and great comments. I look forward to welcoming you back again.

Thank you

Thanks Tony. We look forward to welcoming you back again.

Thanks Pauline. We look forward to welcoming you back to Cartmel Hill

Thank you for your 5 star review. That’s great to hear you really enjoyed Cartmel Hill, the garden and the village. We look forward to welcoming you back. Just to clarify to other potential guests, the house sleeps a maximum of 10 guests and 2 infants in cots. The mention of 12 people in the review included 2 day visitors for the BBQ who didn’t stay overnight.

Thanks Claire. I'm really pleased you enjoyed your holiday at Cartmel Hill. I hope we can welcome you back again soon.

Thank you for your review. I'm really pleased you enjoyed your stay and I hope to be able to welcome you back again.

Thank you Kate. I'm delighted you enjoyed your holiday, Cartmel, Cartmel Hill and area.

Thank you very much for taking the time to give us a much appreciated 5 star review. I'm really pleased you enjoyed your stay at Cartmel Hill and hope we can welcome you back again.

Hi Ann, Thank you for your 5 star review. I'm sorry that you are unhappy at VRBO's payment requests. I'll pass on your feedback. Kind regards, Simon

Thank you for your review. I'm really pleased you enjoyed your stay and I hope to be able to welcome you back again

Hi Cleo, Many thanks for your review and kind words. I'm delighted that you all enjoyed your holiday. Just a note to other potential guests, Grange can't be seen from Cartmel Hill. The view looks down the Cartmel Valley and across Morecambe Bay. The port of Heysham is just about visible on the horizon. Kind regards, Simon from Holiday Cottages Cumbria

Thanks Steve. You were lovely guests and I hope to be able to welcome you back soon.

Hi Steve, Thank you for your 4 star review. As you know, I was in touch with your wife every day for the first 4 days of your holiday. I emailed your wife, Lynne before you arrived to explain that the previous guests’ children had broken 1 part of the fence and that I would get the guy we use for fencing to repair the damage as soon as possible. When I emailed Lynne to say I had someone coming to fix the fence the next day, Lynne emailed back – “please ask fence guy not to come tomorrow as we are planning to chill at the house. Friday after we have gone is more convenient”. I therefore respected your wishes and got the fence repaired on the changeover day after you’d departed. I’m extremely surprised that neither you nor Lynne mentioned any of the complaints in your review to me during our friendly email exchanges. If Lynne or yourself had raised any issues with me during your stay, I would have rectified them immediately. As you’ve only raised these issues 8 days after your holiday via this VRBO review, I wasn’t able to address the points you’ve written about in your review. I inspect the house, garden and summer house before every changeover. We don’t use a cleaning agency, we use 2 local housekeepers that ensure the house is spotlessly clean for every booking. However, if you’d let me know during your stay about any issues with the cleanliness, I would have sent our housekeeper immediately. The house has 3 bathrooms. I’m assuming that you’re referring to the wet room. There isn’t a shower door in the wet room as it is a fully tiled wet room and has a partial fixed screen. I checked the seal on both fridges yesterday as soon as I read your review. The seals are in perfect working order. I can only assume that someone in your group might not have closed the fridge/freezer door properly which would have caused the fridge/freezer to ice up. Again, if you’d let me know during your stay about any issues with the fridges or freezer, I would have sent someone to fix them immediately. I don’t really know what to say in regard to your comment about Cartmel Races. I gave you 2 ‘residents passes’ that gave you access to drive through the village centre on the 2 race days. I also advised that on the 2 race days, to avoid driving through the village centre and instead, I gave you an alternative route that avoids the village centre and only adds 1-2 minutes to the journey time. Best regards, Simon

Thank you for your review. I'm really pleased you enjoyed your stay.

Hi Laura, Thank you for your lovely review. Just a note to those reading the review. There’s a couple of typos and corrections needed. It should read - The house is tucked away in the hills just outside of Carmel village. Kind regards, Simon

Thanks Caroline, I really appreciate your kind compliments

Thank you Petre

Thank Sheila. I'm really pleased you enjoyed your stay

Thank you for your review which is much apprecaited. I'm delighted you enjoyed the house and area and I look forward to welcoming you back soon.

Thank you for your review