ZANIPOLO Marco~canal

It seems to be natural to have to make an appointment to get the keys: an appointment is not needed only in case there is a person all day waiting for the arrival of a Prince - Unfortunately, it is not natural for everyone and we have to include it in the booking conditions, frankly it seems to me it is ridiculous what we have to do because of someone's fault - In this case the fault is the client, who as he says 1) did not turn on the phone for three days 2) did not check emails for three days 3) and above all did not communicate any arrival time - What do we have to do to give you the keys? - It also seems that this person does not know what it costs to rent for 4 people a hotel in the historic center of Venice, with a canal view, and of a superior class like this apartment - The incredible thing is that instead of thanking that we made all possible attempts for 3! days she complains, which is after all very common on the Internet