ケープコーラル/ Matlacha - ココペリビーチハウス - リラックス、それはあなたの島のライフスタイルです

Jack - so pleased that you enjoyed your stay and found "everything about the home was great". When you book through the VRBO platform we have no way of knowing that you live locally. The information we receive ahead of your actual arrival includes only your name and stay dates, therefore our check-in system has to be the same as if you were arriving from overseas,1000 miles away, or just around the corner. The office that you were directed to for check-in, is responsible for the security of the property and all guests, so for this reason it has a set arrival/registration procedure in place. This procedure is clearly notified to all guests well ahead of their travel dates. Perhaps as you live only 10 miles away we may look forward to possibly welcoming you again at some point in the future.

Great guests - so pleased Spencer that you and your party enjoyed your stay. Everything was fine at departure, please come back and see us again sometime.

Brian Thanks for sticking with us after hurricane Ian could have disrupted your vacation plans - great to know you enjoyed your stay at the house and I'm sure the community of Matlacha will have welcomed all your support for our local businesses.

Thank you for your comments - would be helpful to understand what "bad mattress on twin beds" actually means (?) - as nothing was mentioned during the week of your stay. Unfortunately we have been waiting for replacement pool lights/fittings for a number of weeks but as with so many things these days, our pool company is also waiting for stock to arrive on back order.

Wow - go to the top of the class. Greg - thank you for such a kind review - we try hard to offer our guests a memorable sty and hopefully some wonderful memories.We are so glad you enjoyed your stay and are pleased you felt able to offer such a glowing review - please come back and see us anytime - you are all most welcome.

Now is the time for some straight talking.. (1) Our check-in procedures are clearly stated on the website and available for all guests to read prior to making their reservation. This is a $2 million dollar home - do you really think we are just going to send entrance codes by email to complete strangers - really ! (2) The water was turned off as an emergency measure by the utility company while a water leak was repaired in the general area - guests were told of this by a response telephone call. (3) The 3am alarm was in fact caused by three smoke detectors activating for no apparent reason - we appreciate this was very unfortunate but is something that can happen from time to time in any property (4) The following day guests who were away from the property for most of day (so experienced minimal inconvenienced) when they returned to find that the same smoke detectors had been active again for most of the day. Smoke detectors are NOT connected directly to the fire department - at this point guests chose to open the keypad for the house alarm (which is completely deactivated while guests are in residence) inadvertently hitting the panic button which resulted in the fire department being despatched. We should mention here that the guests were given a THREE FIGURE $$$ REFUND (which they choose to make no mention of in this review) as consideration for their obvious 3.0 am inconvenience. (5) The front door key pad is battery operated and has nothing to do with wiring, batteries were brand new in March and worked perfectly well during their stay and long after the guests departure. No Garbage disposals in both kitchen sinks is simply a lie. The house is prepped with a complete complement of cleaning materials which includes 6 full toilet rolls (2 for each bathroom) The property is rented on a SELF CATERING BASIS - guests are expected to shop fore their own provisions - we are always happy to provide a welcome pack of groceries if guests request this in advance (actually salt and pepper from the previous guest were still in the pantry if the guest had looked properly) One day perhaps these guests will find their utopia - we wish them luck in that endeavour.