We experienced the worst communication we ever had during one of our stays. It was almost non existent. Check in details weren’t given out until the day of arrival. Keep in mind check in is after 4 pm on top of this.
On the day of arrival we experienced a problem and tried to contact Naomi. Phone number given on platform is wrong, we wrote a message to her email address and in stayz messages to pls contact us asap. Nothing! The whole time we were there no call or message.
We paid a premium cleaning fee but found a letter inside the house that we will get charged an additional 250 dollar if we are not complying with the cleaning outlined before we leave. Which included cleaning the outside area from leaves, vacuum inside the house, cleaning the bathroom thoroughly including toilet inside and outside and area around with the provided cleaning products plus the shower/bath, cleaning the fridge/freezer. Stripping up the sheets and putting in laundry was crossed out.
Further they wrote the normal things a guest dies anyway, leaving the house tidy and undamaged, taking rubbish out, cleaning the dishes.
This was a shocker and a first time experience to be hit with such demands and given our reviews we always leave properties in great conditions. So we were wondering the whole time what will be good enough to get the bind back. We reported this to stayz and bc the contract is outside stayz in a private email they aren’t aware of this and will look into this as cleaning fee is already included in the booking and why the guest needs to do a whole detailed clean.
Given the reviews the property got it looks like this is a new thing as no one mentioned it before. So be aware that you have to spend a great amount cleaning at your stay to match the expectations.
The dishes in the cupboard were dirty from the guest before us and the bins too, we cleaned it so no issue.
The master bed is great, the rest are very uncomfy, without aircon it can get very hot very fast on warm days.
The location is great! The house well fitted with what you need to feel comfortable. But this cleaning contract issue downgraded our joy staying there.