We had to call for check in instructions an hour before arrival, upon arrival we noticed the house was not what we have come to expect from previous VRBO rentals. This particular rental was managed differently. The living room TV wasn’t working properly, it was either frozen or buffering, 4 remotes not labeled and no TV instructions provided, wrong WiFi listed in the instructions book, patio door lock loose, trash pull out loose and out of balance, then the bathroom exhaust fan made screeching noise and locked up. We didn’t feel safe. We called the number listed and someone was supposed to call back, after an hour we called the management company and no one said they were coming out just that they would look into it. It was getting late and we didn’t know what else we would find or what they planned to do. We were in an unfamiliar area and it was getting dark, decided after 3 hours to leave and go to a hotel. We took pictures and videos. We never even unpacked. The house should have been properly maintained. What if the patio lock was loose because someone tried to break in? What if the exhaust fan locked up and started a fire? Such a disappointing experience and now they are arguing we didn’t give them enough time to address. the concerns so they won’t refund us in full for the 6 nights we prepaid!