Epic Lake View Pool Spa Game Room and Resort 2887

Thank you for your kind review! We’re so glad to hear you found the home beautiful, true to the pictures, and enjoyed the communication throughout your stay. We really appreciate your helpful feedback regarding the kitchen supplies and cleaning items—this is valuable for us as we continue to improve the guest experience, especially for longer stays. We’re happy you had a great stay overall and would love to host you again in the future! Wonder Vacation Homes

Thank you for your thoughtful review! We’re so glad to hear you found the home beautiful, clean, and spacious enough for your large family, and that everyone had room to relax and enjoy the entertainment options. We’re also happy to know the kids had a great time in the pool despite the temperature concern. That said, we’re sorry to hear the hot tub didn’t perform as expected during your stay. We appreciate you bringing this to our attention, as it helps us follow up and ensure everything is working properly for future guests. It’s great to hear the home was well stocked for your needs and that your group of 18 was comfortable throughout your stay. We truly appreciate you choosing us and hope to host your family again in the future! Wonder Vacation Homes

I am so sorry to hear despite having the beautiful home very accommodating and loving the space itself, you rated the home with just 4 stars due to the trash trucks sent by county making the noise - its the first time I heard a guest saying this. I am very sorry that this happened to you, however it is out of our control on how the dump trucks assigned by the county come around. We hope you have a better experience next time.

Thank you for your review! We’re glad you had an excellent experience and appreciate your kind words. Best regards, Wonder Vacation Homes

Thank you for the 5-star rating! We're glad you enjoyed your stay and hope to welcome you back soon! Wonder Vacation Homes

Thank you for your thoughtful review! We're so glad to hear you enjoyed the cleanliness and welcoming atmosphere of the home. We appreciate your feedback about the upstairs temperature and are happy our team could assist promptly. We’d love to host you again on your next visit! — Wonder Vacation Homes

Thank you for staying with us! We appreciate your feedback and would love to host you again sometime soon :) - Wonder Vacation Homes Team

Thank you for choosing Wonder Vacation Homes, it was a pleasure hosting you and we have forwarded your suggestion to change the couch to the owner. We are glad you were well attended and hope to see you again soon.

Thank you James for your stay with us, it was a pleasure hosting you and I am so glad to know that you utterly enjoyed the perfect home for your group. I appreciate your kind and detailed feedback and hope to see you soon.

Thank you for your detailed review! We’re glad to hear you enjoyed the home, its cleanliness, and the community clubhouse. Regarding the pool and spa, you are correct that the pool heater was off because it was not requested or paid for in your booking. We apologize for the inconvenience with the VRBO messaging system—it seems some messages didn’t come through, but we’re glad we were able to resolve the issue via SMS so the pool could be used later in your stay. We’re happy that overall you had a great time and appreciate your feedback. Best regards, Wonder Vacation Homes

Thank you for your feedback. We're genuinely sorry to hear that your experience didn’t meet expectations. We’d like to clarify a few details to provide transparency for future guests. The living room couch had a tear in one seat, which did not impact its functionality. While we understand it may not have matched your personal preferences, it was still usable during your stay. Regarding the TV and WiFi — these were part of the same issue. Once you reported the problem, our handyman was dispatched promptly and confirmed via photos that the WiFi was restored during the visit. We apologize for any inconvenience the disruption may have caused early in your stay. We were not made aware of the ice maker issue during your stay. Had we known, we would have gladly sent someone to fix it right away. The same applies to the carpets — our check-in inspection photos show them in clean condition, and we were not contacted with any concerns during your stay. We always encourage guests to report any issues during their visit so we can address them immediately and ensure a comfortable experience. Thank you again for your stay. We’re committed to improving based on guest feedback and hope you’ll consider staying with us again in the future under better circumstances. Warm regards, Wonder Vacation Homes

Thank you for taking the time to share your experience. We’re truly sorry for the frustrations you encountered during your stay, especially regarding the pool door, hot tub temperature, and the delays with maintenance. We understand how stressful that can be, particularly when traveling with family, and we apologize that this impacted your vacation. Regarding the golf cart add-on and the non-refundable amount: we want to clarify that this policy is clearly outlined in the agreement that is signed prior to booking. This non-refundable portion is held by the platform itself, not by us, and we do not have access to those funds to issue a refund. Despite this, we did make efforts to contact the platform’s customer service to request an exception on your behalf, but unfortunately, it was not approved. We do not retain this amount intentionally, and had the agreement been reviewed beforehand, this situation would have been much easier to understand. We appreciate your comments about the home and the location, and we’re sorry that the overall experience did not meet expectations. Your feedback has been noted and will help us improve moving forward. Sincerely, wonder vacation homes

Thank you for your feedback! We would love to host you again any time! Come back and see us again soon :) - Wonder Vacation Homes Team

Thank you for staying with us! We appreciate your feedback. We hope to host you again soon. - Wonder Vacation Homes Team

Thank you for staying with us! We appreciate your feedback and hope to host you again soon. - Wonder Vacation Homes Team

Thank you for staying with us! We would love to host you again anytime :) - Wonder Vacation Homes Team

Thank you for staying with us and for giving your feedback! We would love to host you again anytime :) - Wonder Vacation Homes Team

Thank you for staying with us! We would love to host you again anytime :) - Wonder Vacation Homes Team

Thank you!!