マイアミビーチオーシャンフロントアパートメンツ-J-2ベッド/ 2バス

We look forward to your return visit! Thanks so much for choosing us for your vacation getaway to Maggie Valley!

Thank you very much and we hoope see you soon. You are the best. Regards

Good morning, The truth is that one always tries to serve, help and be a professional with our guests. Unfortunately there are people who only think that by paying a rent they will have the right to mistreat, insult or do with the apartment what they want and that is not the case. It is our duty to take care of both the guest and the property. Our listing says what is included and what is not included is not mentioned anywhere and we cannot be held responsible if the guest wants or wanted something specific that is not mentioned as included in the apartment. We do not force any guest to book with us, we simply help those who let us help them to have an excellent experience. In this specific case, the guest wanted netflix on all the tv's which was not included because only the living room tv is a smart tv, however all the tv's have HDMI connections and regular cable to watch TV. The guest called us over 16 times and we went to the apartment over 8 times to help her with her questions. Security was reported to us more than 3 times that the guest turned off the air and left the door open so we explained to the guest at check in that this could not be done. The guest made his reservation for one person taking the economy rate but upon arrival were two people and in several days came to put in the apartment up to 4 or 5 people. We explained to him at check in that as a courtesy we would let him have a second person but if any additional guests came to the apartment he should inform us. He never informed us. Leaving the windows open causes the AC's to dondense and that causes the air vents to sweat and damage the paint. At check out we found damaged closet doors, damaged shower, marks on the walls and other details that were mentioned to the guest at check out. Sincerely we would not rent again to Mrs. Ida because she was not honest with us and on several occasions she treated us in a very bad way. The guest thought he had rented at the Fpur Seasson and asked for things that were not included. Our recommendation to the guest is that before booking he should research or read the description or pay double to go to a luxury hotel with all his requirements included. We did our best to help and never disrespected the guest. We wish you the best as always. Camilo D. Listing Assistant Manager.

We had the unit checked more than 4 times and none of what the guess says is true. The guest thought the apartment was a resort and from the beginning they asked for daily cleaning, when we informed them that the daily cleaning was an extra fee, they started to say all these things. In the end, the cleaning was sent almost 3 times to make the guest happy. Unfortunately nothing we say will be enough when people want to take advantage. We did everything the guest asked us to do and we proved to be professional. At no time did we see any of the molds or anything that the guest described. We invested almost $450 in the guest in cleaning and household supplies.

The guest before she enter to the apartament was complaining about think for no reason, after 3 days complain about shampoo and thinks that she already use in the apartament. The guest burn three towels we the heaters and broke one of the heaters. She was so aggressive and insult our staff more than 3 times over the phone. We di everything we can to help and be there at all the time but the guest was doing everything on purpose to try to get a discount. She is a nightmare… never, never again… looks like she is doing this all the time. This guest after stay and use the facility put a chargeback. Our legal department is working to take legal action again the guest. DO NOT RENT YOUR PROPERTY TO THIS LADY….

Thank you very much Savanah. I hope you coming back soon. The best for you :)