Angela was very quick to respond to any of my questions. First impression was that Michigan needs to fix their roads. We loved the location and it was the perfect size for our 4 families. It was a log cabin, on a hill, over looking Spider Lake. The cabin was very clean. Being families with small children we wanted to cook most of our meals rather than eating out. We appreciated the that there plenty of cooking pots, pans, baking dishes, utensils, silverware and a dish washer. We loved having a big deck and big table on the deck, eating many meals on the deck. There was a volleyball court that we didn't use, however we did use the swings and slide. Walking down the hill there was a beach with sand the young ones enjoyed playing in. A couple even ventured in to the lake even though it was cold being early in the year. There were a few times we were unable to get the lock to unlock, I believe it mostly operator error, happened to me also. The 4 year old seemed to have the most success. Watching her she very deliberate and patient. I had no issues once I slowed down and was patient. Over all it was a great week and I would return if the need arises.