島のグランドビュー

Thank your for your review. We are sorry that you had such a bad experience with our house. We had many guests stayed here previously and had never had such a bad feedback, amongst these guests have been regular international racing teams who booked our property every year for Grand Prix. Surely if our property was in the condition and state that you had described it then we surely would have received more similar feedback like yours and those international racing teams would not return back to our property. We do appreciate the feedback from you as it will help us to to improve the future experiences of our guests. However, we believe that your feedback was not genuine at all. When you checked into our property, you straight away complained that our house was not cleaned up to your expectation. We then immediately arranged for our cleaner return to the house to give it another clean, even though the property was already cleaned prior to your arrival. We wanted to make sure that our guests were happy so we had to pay extra for our cleaner to come back. Following this, you were still not happy. It was Christmas day and you repeatedly rang me every 10mins to demand to give you discount of the booking fee. You were asking for $600 discount from the total booking fee. We were being very understanding and reasonable for spending extra money to send the cleaner back the second time to clean the house again. However, we told you that we could not give you such a large amount of discount as your booking was only 3 or 4 nights booking. We did offer you a full refund if you did you wish to stay there. So instead of $600 discount we could not offered, we then offered you $220 discount. We had tried to accommodate and address your concerns in very possible way however you were still not satisfied unless we gave you a discount of $600. We feel that because you didn't get what you after, you then provided such feedback in return. Again we appreciate your feedback!

Thanks Muhammad for your feedback. I will update the information on our listing in regards to the projector as it is no longer working and we can’t fix it. Our house has 3 TVs in the house. Kids could watch TV. There is also a Table tennis table in the garage, older kids can play with it as well. You did sent an email in regards to the projector but you didn’t mention anything in regards to the cobwebs. We will pay more attention in the cleaning. Thanks again.