The house is charming with beautiful Victorian features, and this is the third time we’ve stayed here. But the management by Abodebucks falls short. Their vetting process involves repetitive acceptance of terms (first on VRBO, then by text message, then on the check-in form). Then there was the condition that trailers were forbidden in the neighborhood (which did affect us, as we had a trailer), but a camping trailer was parked across the street for our entire stay! We were also frustrated by the very inconvenient check-in (5 p.m.) and check-out times (10 a.m.).
The house lacked essentials like Kleenex, hangers, foil, plastic wrap or food storage bags. It had too few drinking glasses and utensils considering the capacity of the house, and not a single pot holder. It was also a bit grubby, something that was obvious when we looked under the beds.
But our real trouble was how they dealt with the bat that got into the house on the second night. Though they sent over maintenance workers, they weren’t able to remove it (they said that it was gone, but it showed up again on the next night!). They were also dismissive of our concern for rabies, and didn’t seem to want to follow health department guidance on bats.
Their attempt to make it right through a refund (less than a third if you include the steep service fees) fell very, very short, considering how we tried to work with them during the stay and the trauma suffered.
Be warned if you rent an Abodebucks managed property!