ビーチまで50歩。 ウォーターフォールリゾートスタイルのプール、プライベートシアターなど

Thank you so much for the 5-star review! We are absolutely thrilled to hear that your family had a wonderful annual vacation and that the house provided plenty of space for your entire party of 11 to spread out and enjoy. We are incredibly sorry about the pool temperature, though! A pool at 108 degrees is definitely a hot tub, not a refreshing swim, and we completely understand how that would make it too hot to enjoy. It looks like the heater thermostat had a glitch, and we wish we would have known during your stay so we could have turned it down for you immediately. Our maintenance team has since jumped on it to ensure the pool stays at a perfectly refreshing temperature for all future guests. It was a true pleasure hosting your large family group, and we would love to welcome you all back next year for a much cooler, perfect swim on your next annual getaway!

Thank you for the 5-star review! I am so glad to hear that despite the pool issues, you were able to have a great time and enjoy your stay. We take pride in being highly responsive to our guests' needs, and I’m pleased our team could support you quickly. We hope to welcome you back for an even smoother experience next time!

Thank you for the four-star review! We are so glad you enjoyed the house and found the 10-minute walk to the beach convenient. It’s also great to hear that our team was able to provide the clear communication and quick responses we strive for. We appreciate your honest feedback regarding the total cost. While we work hard to keep our rates competitive for the area and the quality of the home, we understand that third-party service fees can certainly add up. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back to one of our properties in the future!

The home was spacious and clean with plenty of room for a family get together. The location was great with a short walk or cart ride to eats, beach, etc. The host made it easy and answered questions quickly. Great stay and great memories!

Thank you so much for this incredible review! We are absolutely thrilled to hear that you had such a wonderful time and that the property was the perfect setting for your group of 10 adults. We especially love hearing that your mother-in-law claimed it was the nicest place she's stayed in yet—that is truly the highest compliment we could receive! It sounds like you really made the most of the amenities, and we're so glad the pool, hot tub, and the game/theater room provided the fun and relaxation we intended. We're also happy the location worked out perfectly for your needs. We would be delighted to welcome you and your family back for another stay! Please reach out when you're ready to plan your next visit.

Thank you so much for the 4-star review! I am thrilled to hear that you enjoyed the beautiful house and location—it sounds like you made the most of that golf cart for your final island run! At Dream Vacation Rentals, we strive for a "no-surprises" experience, but we know that high-end amenities like hot tubs can sometimes have a learning curve. I am glad our team was able to get back to you quickly to help you get it up and running so you could enjoy a soak. Also, please don't worry at all about the dishwasher! We want our guests to focus on enjoying their last few moments of vacation, and our cleaning team is more than happy to take care of that for you. It was a total pleasure hosting you, and we would love to welcome you back for another beautiful stay (with even more golf cart adventures) soon!

Thank you so much for your review. Stay a Wiles is an amazing home! We’ll look forward to welcoming you back again soon.

Thank you so much for choosing 'Stay a Wiles' for the second year in a row! It was such a pleasure to host your three-generation family again. We’re thrilled the little ones enjoyed the pool and that the location worked out so well for your walks to the beach and town. We also sincerely appreciate your patience regarding the water system glitch. We know how precious a good night's sleep is on vacation, so we're glad our team could get that resolved for you quickly. We can't wait to welcome the whole crew back for year three next year!

Thank you so much for your review. We’ll look forward to welcoming you back again soon.

Thank you so much for your review. We love to know that guests had an enjoyable stay! We'll look forward to welcoming you back again soon.

Thank you so much for your review. We’ll look forward to welcoming you back anytime

Thank you so much for your review! It’s such a special place and we are so happy to have shared that with you

Thank you for providing this feedback. While I am glad we were able to get the refrigerator resolved for you, I am sincerely sorry that these maintenance challenges impacted your stay. We strive to provide a "no-surprises" experience, and it is clear we fell short during your visit. Regarding the refrigerator, we understand how frustrating food loss can be and regret that the repair took longer than expected. As for the plumbing, please know that we took your reports seriously and had multiple tradesmen on-site to address the noise immediately. While they were able to diagnose the issue, you are correct that it requires a more extensive structural repair that could not be completed while the home was occupied. We are currently working on a permanent solution to ensure this doesn't happen for future guests. We value your business and would love the opportunity to make this right; please reach out to us directly so we can discuss this further.

Thank you so much for your review. We’re so happy that you enjoyed your stay!

Thank you for your feedback. We're glad to hear you enjoyed the pool area and amenities; our team works hard to keep them beautiful for our guests. We are truly sorry for the issues you experienced during your stay. We understand that a leak had just occurred, and we appreciate you being so understanding about that matter. However, a septic tank backup is unacceptable, and we sincerely apologize for the distress and inconvenience it caused. We hope the 50% refund we provided has shown how seriously we take these issues. We are addressing the maintenance problems to ensure this does not happen again. We value your business and hope to have the opportunity to provide you with a flawless experience in the future.

Thank you very much for your review and we look forward to welcoming you back again soon!

Thank you so much for your review. The home is so special and very unique on the Island. All of us worked so hard and try to earn a five star review each stay. We'd love the opportunity to welcome you back and show you an even better stay!

Thank you so much for your glowing review of Stay a Wiles! We're thrilled you and your family had such a wonderful time. We're delighted that you found the house amazing and well-equipped for your beach adventures. We always aim to provide our guests with everything they need for a comfortable and enjoyable stay, so it's fantastic to hear that we exceeded your expectations. We apologize that we didn't communicate clearly about the beach gear we have available. We'll definitely make sure to highlight that information more prominently in the future to help our guests save on rentals. We're so glad your kids loved the pool, slide, and movie theater! We designed those amenities with families in mind, so it's wonderful to know they were a hit. Thank you again for choosing Stay a Wiles, and we hope to welcome you back for another unforgettable vacation soon!

Thank you so much for your review and we’ll look forward to welcoming you back. Thank you so much for letting me know about the pool and grill fan as well. We’ll get right on that.

Thank you for your fantastic review! We're thrilled to hear that our home provided the perfect base for your Captiva Island getaway. It sounds like the multiple bedrooms and bathrooms were ideal for your group of 9, and we're glad you enjoyed the beach accessories, pool, and lanai. The game/media room and ice machine sound like they were big hits too! We appreciate you sharing your experience - we look forward to hosting you again soon.

Thank you so much for your review. Per the State of Florida, we aren't able to keep any food items, however, we do provide a starter supply of soaps and paper products. We break that down your confirmation so there are no surprises. Hope you had a great time and we would love to welcome you back again soon!

Thank you for your review and so happy that you had a great time. We do have all of our properties on a pressuring washing schedule. With the summer rains and heavy use, it can do a number on those areas. We’ll certainly make sure to get anything tended to right away

Thank you for your very kind feedback! We are thrilled you found the property really amazing and that the room layout was perfect for your group. We sincerely apologize for the initial issue with the pool control, but we are glad it was fully resolved quickly. We also understand your frustration with the shared pool/hot tub heating system and your specific suggestions regarding exterior lighting and a dining room rug to mitigate noise. We have addressed the lighting and the non-working bathroom vents immediately. Your valuable suggestions regarding the heating system and the dining area are being passed along to the owner for future maintenance planning. We truly appreciate your stay and hope to host you again!

Thank you so much for your review. Very happy that you had a great time. I’m not sure on terms of the lighting or a toilet seat having an issue. If that were the case we certainly would have had Maintenace on that right away. We also provide beach towels for each guest as a courtesy. Many agencies either don’t provide them or make them an extra charge, however, we want our guests to have the best time as possible and not worry about those items. We do understand you may have to place them in the dryer from time to time, but we are trying our best to provide a great home for all of our guests to enjoy.

Thank you for taking the time to share your feedback about your recent stay. We're pleased to hear that you enjoyed the house itself and found it to be a 5-star experience. We apologize for the inconvenience caused by the maintenance issues you encountered, particularly with the shower door. We understand your frustration with the lack of follow-through and communication from our maintenance team. We value your feedback and will address these concerns internally to ensure better communication and timely resolution of maintenance requests in the future. We're glad that your family had a great time overall, and we hope to have the opportunity to host you again in the future, with a fully resolved 5-star experience.