Right before booking the property I contacted the property manager/owner Beverly. At that point Beverly was very professional and responsive. I asked if it was possible to have 4 people stay at the rental as my college aged son’s basketball season may end earlier which would enable him to join. She called back and explained that the space may be tight but she was absolutely fine with having four people if we were comfortable.
She also explained that she and her son live on the property and would be accessible for any questions/concerns. When we arrived at the property, Beverly’s son, Brett gave a brief tour of the property. He showed the pool area and noted there was a stack of 3 or 4 chairs in the corner that were broken by their last renters. Within about 1/2 hour of being in the home, the temperature in the home was 78 degrees. We texted Beverly and did not hear back for 4-5hrs. We reached out again and her som Brett came over and was extremely impatient and insulting as he attempted to adjust the thermostat. Luckily it was a cooler evening so we opened up windows in order to sleep.
The following morning and early afternoon, my son, daughter, husband and I spent time at the pool relaxing. We left the home at 3:30pm to visit family in Parker Dam and came back at 9:30pm. There was post it note on the door saying that we need to leave the home immediately. They made false accusations of us damaging chairs, damaging the pool (which we NEVER used due to the cool temperatures and no heat) and the air conditioning unit... in addition to the fact that we were over the allowed occupancy (which was approved by Beverly prior to us confirming reservation).
Our family was to pack up a week’s worth of luggage, food, etc forced to leave. It was Spring Break week in Lake Havasu...it was nearly impossible to find a place to stay...in addition, prices were 2-3x the amount they would have been if we were to reserve a month ago.
My husband tried to have a conversation with both Beverly and Brett in hopes of a resolution...or at least give us the night to repack our things and leave in the morning. Brett insisted we leave and noted that we were on private property and in turn called the police. He also mentioned that he has evicted many people from his property in the past.
As you can imagine, we were shocked and extremely disappointed. Please take caution before booking this property.