新着！ 「月の西」オーシャンアプトビーチアクセス付き！

Ana, we are so glad you had a great time with your family at West of the Moon! The property is so close, 30 yards away, to our beautiful Emerald Isle Beach and we provide a beach wagon, chairs, and large umbrella for our guests. We so look forward to your return.

Owner’s Response: "Hi Maria, Kitchen appliances are new. Before you arrived we purchased a new microwave and coffee maker. The washer does not leak. Trash bags were under the sink, paper towels were in the cupboards, and more bathroom tissue was under the bathroom sink. There was (and is) no mold on the closet ceiling. We have our handy person, living right down the street, to attend to requests 24 hours a day. Thank you for the positive comments about the location, 30 yards away from beach access, and our excellent property manager. We provide a beach wagon, chairs, umbrella, and toys for the kids, a sturdy deck, gas and charcoal grills, free Netflix and Sling, and a private washer & dryer. We look forward to having future guests enjoy our beautiful Emerald Isle Beach at West of the Moon."

Hi Jules, we're sorry that this home did not exceed your expectations. - The property is not advertised as beachfront, but it is accurately described as 30 yards from the beach. - Listing photos show the easy walk to the beach, and the homeowners provide plenty of beach toys, chairs, and a wagon for added enjoyment. - The property is pet-friendly, and we can confirm that the yard is kept clean. - The homeowners let us know that they were in contact with you throughout your stay and answered all questions promptly. They were happy to give suggestions for local restaurants and attractions and did all they could to provide a five-star experience!

Alexis, We were quite surprised by your review. You texted us to see if you could extend your stay, and because of a prior commitment, we had to deny that request. We know that this upset you, but we had hoped you would understand. We have provided this documentation to Evolve for their records. At the beach, during the heavy season, contractors are very difficult to schedule. We had already scheduled someone to come by at 10:30 on the 20th. They are set to replace the linoleum in the bathroom and repaint all AC vents. After this is done we have another guest checking in. We do apologize for the inconvenience but as business owners, we have to get things done when we have time. We try to ensure that the property is up to date on maintenance and we make upgrades to make it a great place for all our guests to enjoy. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests. We will continue to strive for the 5-star experiences we know we can deliver.

From the Owner: "Thank you for taking the time to share your detailed feedback. We’re glad you appreciated the fantastic location, just 30 yards from the beach, and the flexibility of our 2-night minimum stay, which we know is important for many travelers.We always welcome input to help us improve. We’ve inspected the unit following your comments: the bedroom door does close properly, and the toilet seat is securely fastened. The A/C units in each room are effective at maintaining a cool, comfortable environment when used consistently, especially important in our humid beach climate. We do provide laundry detergent for guest use, and the washer has been checked to ensure it functions properly.We’re also reviewing the condition of the towels and will rotate or replace them as needed to meet guest expectations. Thank you for highlighting the comfort of the beds and the practicality of the vinyl flooring, ideal for sandy feet and pets.We appreciate you staying with us and hope to host you again in the future!"

From the owner: "We were thrilled to hear you wanted to extend your stay, unfortunately, the date requested was already booked by another traveler. West of the Moon is 30 yards from beach access, and we provide a wagon, beach chairs, umbrella, boogie boards, skimboard, masks and snorkels, swim goggles, and an entire sandcastle play set for the children. From the property, you can see the ocean and hear the waves on the shoreline. The first photo listed is from the second beach access to the right -We constantly update the property: new skylight, new wood flooring, new linoleum in kitchen and laundry area, new patio furniture, new router/modem, and other new furniture. The furniture is excellent and spacious, especially the large wrap-around leather couch. It's great for a big family and does not squeak. We provide two benches in addition to the four chairs, as the maximum capacity is six vacationers. Also, we provide a high chair for a baby/toddler. -The dishes were washed before our guest arrived. -We have addressed your comments with our local team to ensure our high standards are being met and all efforts are consistent and thorough. -We enable renters to stay a minimum of only two nights versus an entire week like most property managers in Emerald Isle. -There are no nails protruding from the wood step, no mold in the bedroom closet, and the bathroom sink drains quickly. We take our guest experience seriously and strive to provide an enjoyable stay for each guest. Thank you for taking the time to leave a review. Your feedback is important to us, and we appreciate the opportunity to address these concerns. We would love to host you again and will strive to ensure you have a 5-star stay upon your return!"

Owner's Response: "Thank you for your review for West of the Moon. West of the Moon is only 30 yards from the beach sand. Here, you have a wonderful view of the ocean and hear the waves break on the shore. The place is ideal for couples and families. The linens are provided free of charge and the beds are made before your arrival. Positives include flat-screen TVs in every room, strong bunk beds, solid deck, beach wagon with 4 beach chairs and beach umbrella, sand castle play set, with an easy short walk to the beach, plenty of parking space, private charcoal and gas grills just for your family, deck table and chairs, picnic table, and property staff that live close by to handle all issues and recommend good places for family outings. After several days, you began complaining about very small issues, which we agreed to fix after you left to not interfere with your vacation, because they were so small. First, there was a small 2-inch string of carpet, which we cut off. Second, 1 of the 15 drawer handles in the kitchen was loose, which we tightened. Third, 1 of 7 TV trays did not work, which we threw away (there were still 6 TV trays that worked perfectly). Fourth, the handle on the screen door to the deck was old, which we replaced. These were all small issues. All the furniture is recent, especially the beds and dressers. The couch in the living room is very large and all Smart TVs have free access to Netflix, Amazon Prime, Sling (blue and orange), and Hulu for hundreds of channels and movies. A printer/scanner and paper are at the property for use with the very fast internet. West of the Moon is far enough from the pier to find a nice uncrowded beach area but close enough to the Emerald Isle town center to get to restaurants, shops, and the movie theater. You can even walk to the excellent and friendly local tavern, The Emerald Club. Also, the kitchen is stocked with everything you would want including a microwave, blender, waffle iron, and all types of new cooking wares and cutlery. In addition, there is a private washer and dryer near the kitchen. We look forward to your return to West of the Moon and hope you can enjoy the experience instead of searching for minute issues such as a 2-inch carpet string."