ブルーベアシャレー4BRウルトラモダンリゾートキャビン/ホットタブ/フーズボール

Thank you for choosing Big Bear Vacations for your stay, and we're glad to hear that overall, you found the property to be nice. We apologize for any inconvenience with the foosball table, and we appreciate your feedback. We'll address the issue promptly to ensure a better experience for future guests. We're pleased that everything else was very nice, and we look forward to the opportunity to host you again for an even more enjoyable stay. Warm regards from the Big Bear Vacations team!

We're delighted to hear that the property met your expectations and provided a comfortable stay for your family, including your furry friend. We appreciate your positive comments on the check-in process and the convenient location. Apologies for any inconvenience with the hot tub temperature; we'll ensure it's addressed for future guests. We look forward to welcoming you back for another enjoyable stay. If there's anything specific you'd like for your next visit, please let us know. Thank you for choosing us!

Thank you so much for sharing your kind review! Our team strives for excellence in every stay for our guests and we are so happy to hear that your experience with us was wonderful. We take all feedback to heart and have noted your feedback for improvements. Hope to see you again!

Thank you for sharing your review with us Katharine. So very sorry that your trip was impacted over the holidays and lead to this review. Please note that this is not the experience we want for our guests. After reviewing your reservation it seems the spa vendor was unable to get the spa hot for your trip which you were compensated for and was an unknown issue until your arrival unfortunately. The fireplace here at Blue Bear Chalet works perfectly and pairs with central forced heat to provide a cozy and comfortable stay year round so we are very surprised by this comment as there was no mention of this issue when we visited to assist with the spa. As our House Rules and listing state we do in fact provide basic starter supplied of toilet paper and trash bags while all homes have been made up for guests with warm linens, blankets, pillows, and fresh shower towels. Kitchens are equipped with cookware, pots and pans, utensils, and general appliances however specialty items, oils, tin foils etc are not supplied. We do again apologize if this info was missed by your party within numerous greeting messages and our rental agreement that followed your booking confirmation before your arrival here to Big Bear. At any rate our team does hope to host you again for another visit to make this experience up to you Katharine. We hope to hear from you soon!

Thanks so much for your kind review!! Our team looks forward to hosting you again soon!