12 Mi to Beach: Cottage w/ Pool in Bradenton

Hi Katie, we’re glad to hear that you thought the house was beautiful. We want our guests to rest easy when they stay with us, and we apologize you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - We apologize for the issues with the ice maker, we switched it out the next morning and everything was working fine. It was also cleaned inside and outside. - The pool is cleaned on Fridays it was the same day you checked out. We have informed the pool cleaners, and the housekeepers about the items you found. We did power wash the pool/deck and we found none of those items. - We are sorry that the trash was not emptied the prior guest did not pull the cans to the curb so they didn't get picked up. All of the trash cans in the house were cleaned and emptied. - We did not get any feedback on several of these items until you departed and we have talked to the cleaning crew. They have replaced the new sink drain which was delivered during your stay. They also checked on the kitchen faucet, dirty throws, missing air mattress, and the window blinds. - We are not sure what you meant by "everything was old" all of the furniture is new (one year old) and the appliances are also 1 year old except, for the fridge. Both the bathroom and kitchen were renovated a year ago. - We have had someone check for water leaks/moisture in the roof and the house but nothing was found so we are not sure where the musty odor came from.We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!

Hi Christopher, we take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, we'd like to share the following: - From us here at Evolve, after checking our communication history, it appears that you contacted our team on 8/11 requesting the door code. Our team responded within the hour, sharing the pre-stay information again, which contained the code. We're sorry if this was unclear. - The landscaping issue was resolved during your stay. The landscaper was temporarily unavailable for three weeks, and his coverage missed an appointment, but this has now been resolved. - We've notified our cleaning company about all cleanliness concerns, including the candy found behind the couch, kitchen appliances, and the pool area so these issues don't recur for future guests. - The bathroom window has been cleaned and sealed to prevent additional moisture from entering the small crack. We're actively working on a permanent replacement, contingent on the availability of parts and labor. - Our maintenance team has replaced the light bulbs and inspected and replaced the missing clip for the string lights. Rest assured, it's not a fire hazard. - We offered to address all concerns during your stay, as is standard in the vacation rental industry. Our goal is to ensure a most pleasant stay by promptly addressing any issues. - Evolve here - we always work with both guests and homeowners when issues arise, and apologize that we were unable to come to the resolution you were hoping for. Since the homeowner offered to promptly address all issues, and you declined this resolution, we determined that a refund wasn't warranted. We truly go above and beyond for our guests, and we're confident that future guests will have excellent stays!