Well, let me start by saying. I read most of the reviews before booking and thought this place will still work for our family. I knew there would be very little toilet paper provided for the amount of ppl, small plumbing issues, one towel per guest, a lift that only allows 3 ppl at a time. Five flights of stairs if you didn't want to wait on the lift and we're close to the market to buy extra toilet paper and detergent to wash towels.
Transportation and the check in process was fine and Allan was great with making sure we were comfortable.
We arrived a little earlier before the cleaning service but they did a great job cleaning up from previous guest that just checked out.
The disappointment is the toilets not flushing. During our entire stay we had to fetch buckets of water to flush the toilets which was so embarrassing for us. We did report it to Allan, not his fault but he had to do the same thing which was even more embarrassing. Some of us found other places to go during our tour of Rome. We never heard from the owner Maurizio. He suggested to Allan that we take a pic of the problem and forwarded to him when Allan was there and seen it with his own eyes. Loud construction, the front door handle fell off but we we figured it out and reattached the knob, One of the TV was not working. It was a cable issue and Allan resolved it. The air filters need changing. We left a day early. Overpriced with cheap upgrades. We would've been better off & cheaper staying in a hotel.