Using a scale from 1 to 10, with 10 being the highest, I would rate our overall stay a 6/10. The resort itself is the only reason this rating is as high as it is; otherwise, the unit alone would have been closer to a 2/10. Bella Serina is an amazing property. The staff was second to none. Cleanliness: The unit was spotless—an unquestionable 10/10, and cleanliness is something I consider a basic expectation.Décor & Furnishings: The décor and furnishings were a 5/10. They are long overdue for an update and noticeably dated.Balcony & Features: The balcony is the standout feature of the entire unit—an easy 10/10. The decorative tile work, which appears to be standard across units, was also a nice touch.Amenities & Functionality 1/10: This is where the experience fell apart. For the price, the lack of functioning amenities was extremely disappointing. The patio grill didn’t work.The TV in the primary bedroom only received one channel, and I’m fairly certain the remote didn’t even belong to that TV.The fridge and freezer were essentially unusable—the freezer never cooled below 34 degrees, and the fridge felt only slightly cooler than the evening air.The Wi-Fi router looked as old as the unit itself and performed exactly how you’d expect a decade‑old device to perform.Given these issues, I would not stay in this unit again. I hope this review helps prevent another family from experiencing the same level of frustration and disappointment we did.