Charming 2 Story Retreat by RedAwning

Thank you for staying with us and for sharing this feedback. We’re glad it was a good stay overall, and we’re sorry about the fence scratching your cars; we understand how frustrating that must’ve been. We’ll take a closer look at the automatic closing fence and work on making that clearer for future guests.

Thank you for your positive feedback! We're thrilled you enjoyed your stay and found the house clean and inviting. It's great to hear that communication with us was smooth. We look forward to welcoming you back for future visits to the area!

Thank you for your kind words! We're delighted you enjoyed your stay and found the home cozy and beautiful. Your positive experience means a lot to us.

Thank you for your positive feedback. We're delighted to hear that you had a stress-free and enjoyable stay. Your recommendation means a lot to us.

Thank you for your feedback. We are glad to hear that you found the property very clean, spacious, and appreciated the nice outside seating. However, we are sincerely concerned and apologize that you encountered roaches in the kitchen and bedroom, and that you found the beds to be uncomfortable. We regret that the condition of the main oven was not disclosed upfront, and we sincerely apologize for the resulting communication breakdown and the confusing response you received. While we confirm our property is regularly fumigated and that an alternative countertop oven was available, we understand this substitution and the lack of clarity were unacceptable. We have already addressed the oven issue to ensure full disclosure for future guests and are investigating both the pest control service and the condition of the mattresses immediately. We apologize that these serious issues negatively impacted your stay.

Thank you for the feedback. I'm glad you enjoyed your stay and the amenities. Apologies for the check-in issue; we'll update the instructions to ensure accuracy. We appreciate your understanding and look forward to hosting you again.

Thank you for your detailed feedback. We’re pleased you enjoyed certain aspects of the property, like the unique layout and kids' play area. We're sorry to hear about the unforeseen issues, especially the locked gate and the stove ignition. Your safety and comfort are our priorities, and we will address these concerns with our team. We’ll also work with the community to rectify the access issues. Thank you for bringing these to our attention, and we hope to improve your experience in the future.

We personally inspected the house one or two hours before the guests' arrival. Both air conditioners were working at 2:30 PM on March 13th, the same day they arrived. When the guests arrived at the property at 3:00 PM, we received a complaint that the air conditioner was not working at 8:40 PM. We responded immediately to our guests trying to find a solution, it was a little late to find someone to come fix or check. We found a company that fixes air conditioning and gave us an appointment for the next day, March 14th, at 9:00 am. I spoke to the guest about the situation and we gave them the option to find another place. We apologized to them and told them they wouldn't have to pay for that night. On March 14, we had the air conditioning technician at our house at 9:00 a.m. The technician said we needed to replace it, but it couldn't be done that same day since it was a long-hour job. The AC has now been replaced. The guests tampered with the house's electrical box without informing us that something was wrong with the air conditioning. They also removed the mattresses from the beds and modified the outdoor chairs and tables. House rules state that no guests are allowed to modify or move anything on the property. At no point do we prohibit guests from using the oven; on the contrary, we politely explain how to use it. The windows don't have mosquito nets because they aren't necessary. The air conditioning and heating always work well. We always strive to make our guests feel comfortable at home. The kitchen is always stocked with everything you need. We have plates for 10 people, glasses, utensils, pots, a blender, a state-of-the-art oven with an air fryer, an electric can cutter, food storage containers, salad trays, a cutting board, and knives. We always provide our guests with 3 rolls of kitchen paper, salt, oil, and pepper. This guest is provided with 18 rolls of toilet paper, 25 body towels, 6 large hand towels, 6 small hand towels, and 6 face towels. The house has two floors. The thermostats are on the second floor, where the two air conditioners are controlled: one for the upstairs and one for the downstairs. Because the house is very large, two thermostats are needed. The upstairs air conditioner was the one that was damaged; the downstairs one is in excellent condition, and both thermostats are easily accessible, as they are located in the main living area. The house has three bedrooms, two full bathrooms, and two half bathrooms. The ping-pong table wasn't there and still isn't because some guests damaged it. We have other plans for the space where the ping-pong table was, so we haven’t installed it yet.