We arrived at our rental in Avalon to find that none of the toilets were functioning normally because of a known plumbing problem. Buckets had been left beside each toilet without explanation, and we later learned we were expected to carry water from the sink to manually flush them for the whole of our 3 night stay.The maintenance manager was incredibly rude and dismissive of our concerns, including when I explained that my 81 year old mother would have to carry buckets of water during the night. His response was "well, that's what families are for, right?", but it's actually what functional plumbing is for. We also learned that the plumbing problem was known before our arrival, but we were not notified or offered another property. The garage door opener also stopped working during the trip, limiting access to the amenities inside.To her credit, manager Camina later called, was polite and professional, and provided a partial refund. I appreciated that, although I do not think it fully reflected the seriousness of the situation.I understand that maintenance problems happen. My issue is primarily with how this one was handled. A rental without normally functioning toilets should have resulted in a repair, relocation, or a more substantial refund.