VILLA IRIS LUXURY SAN GIMIGNANO, 6 EN-SUITE BEDROOMS, SWIMMING POOL, SPA, SAUNA.

Dear Mr.Shustack , Thank you for your kind and beautiful review. I'm pleased to inform you that, as the owner, I and my staff care deeply about our guests and do everything we can to satisfy their needs before and during their stay. We're very sorry that the temperatures during your stay weren't as pleasant as they usually are in May. In fact, we were also very affected by the rainy days and the drop in temperatures of about 5-6 degrees. May normally has spring-like temperatures and is very pleasant, so much so that many of our guests use the air conditioning. In fact, the heating in the villa is only turned on during the winter months until the end of March, when we confirm that heating is needed, and we always inform our guests of this. Regarding your stay, when you mentioned the temperatures, Ms. Carolina informed you that if you wanted there was possibly of the air conditioning units, you could have either hot air or conventional heating via radiators. However, you decided to keep the air conditioning on cold air and didn't want conventional heating, so we kept everything as it was when you arrived. We're very sorry if the temperature was an inconvenience or a problem for you, You could have contacted us at any time, as we always tell our guests upon their arrival, and we would have immediately turned on the heating. We hope to welcome you again in the future and thank you again for choosing Villa Iris . Gabriel

Good evening Mr Tom K, thank you very much for the compliments you gave to us owners, to our staff and to the villa, it is a great satisfaction for us to receive these reviews, we always do our best to fulfill the requests of our guests, knowing that our customers return home with a beautiful memory of the holiday, it is our priority. I waited a bit of time to give you the response to your wonderful review, because before replying I wanted to finish the pool heating system in this month of November, so from the next 2024 season the pool will be heated for the entire period that it will be open, from March 31st to October 31st. I hope to be able to welcome you again in the future with all your beautiful family, and I thank you again for choosing Villa Iris. Gabriel

We thank you for your review and for the compliments made, even if we are sorry that the interior part and in particular the furniture has not been appreciated by you and has not been to your liking. In this case we would like to point out that we carried out a careful complete renovation of the villa in 2015 and in particular all the furniture of the villa which was made by a famous Florentine craftsman based on the drawings made by an important italian interior designer, just to make savor and relive to our customers the atmosphere of the typical old Tuscan farmhouse. Villa Iris, given its location and the structure which dates back to 1737, certainly cannot host a modern style. moreover, the villa has been chosen by important television channels to record cooking classes, given its particularity and uniqueness in re-proposing the Tuscan style. We are very sorry as out of 95 reviews we have it is the first in which the unique style and furnishing of the villa is not appreciated, which is well known and clear even from the photos on the site. The villa has large spaces both inside and outside and all the rooms, which have a private bathroom inside, are very spacious, having two windows per room, desk and large wardrobe. For Villa Iris and Villa sarah we received the request directly from the famous site of luxury villas to be part of it and that we accepted with great pleasure being an honor for us and also there from all the customers we hosted we have been a great success for our villas. We are still sorry but it may happen that the style and setting in which a villa is located and above all its particularities that can make a stay even more unique is not understood. Best regards Gabriel

We thank our customers for the wonderful review. Thanks again Gabriele.