Remodeled 2BR -Prime Location -Private Views Patio

Thank you, Dolores! We’re thrilled to hear that you and your family enjoyed your stay and appreciated our home’s location and decor. Your recommendation means a lot to us. We look forward to welcoming you back for another visit!

This guest left no comments and when we spoke in person she had nothing negative to say. She arrived early in the day so we suggested she use the local luggage service. We asked the guest to send us a pic of her receipt and we will reimburse for the charge. Later in the day the guest asked when we would be picking up her luggage and delivering to the house. We explained that the luggage service will not let just let anyone pick up bags. They require the tag given to whoever checked the bags for security. We also apologized for any confusion, but the offer was to reimburse for the luggage storage service after receiving a pic of the receipt. The guest didn’t respond or express any frustration. We can no only assume the luggage situation is the reason for the low rating?