Beachfront 4 Bdrs. Penthouse with Private Pool, Chef, Housekeeper

Dear Caryle, Thank you very much it was a pleasure to have you as our guests you have a wonderful family and I am very happy that you liked the place, for me it is a satisfaction, I’m very glad to hear that, thank you so much , you were wonderful

Thank you so much from the bottom of my heart for the lovely review. I apologize for the delayed response. I really appreciated that you took the time to write it. Thanks again. Best regards, Cristina"

Thank you very much for the review you left us and sorry for the delay in answering, I really did not know where to answer after so much I have now found how to do it, I wanted to tell you that every comment every criticism every suggestion are really important for us but our goal is to do in so that you have spent a nice holiday and you have a good memory left. We thank you again and wish you many beautiful things, Best regards Cristina Massalongo

Hi Josee thank you very much I'm really glad you had great time! I thank you so much for leaving a review so beautiful. I wish you many beautiful things to the whole family and a happy 2019 in advance. many thanks again Cristina

Dear Charles Thank you very much for the review you left us and sorry for the delay in answering, I really did not know where to answer after so much I have now found how to do it, I wanted to tell you that every comment every criticism every suggestion are really important for us but our goal is to do in so that you have spent a nice holiday and you have a good memory left. We thank you again and wish you many beautiful things, Best regards Cristina Massalongo

Thank you very much for the review you left us and sorry for the delay in answering, I really didn't know where to answer after so much I have now found how to do it, I wanted to tell you that every comment every criticism every suggestion are really important for us but our goal is to do so that you spent a nice holiday and have a good memory left. We thank you again and wish you many beautiful things, Best regards Cristina massalongo

Dear Courtney, thank you for your review and I’m very sorry your experience did not fully meet your expectations. as you know a strong hurricane hit Jamaica and part of Cuba. After such an event it is normal that the sea becomes murkier and more seaweed appears on the beach. The Caribbean is affected by hurricanes and tropical storms from August to late November, so conditions can sometimes differ from the photos, which are not edited and show how the sea normally looks, and how it looks again now. Regarding the washer/dryer, it is a modern combo machine designed mainly for light summer clothes; if it is filled with heavy towels it naturally takes longer, which is why we also provide outdoor lines and a drying rack. The temporary A/C issues were caused by work on the main electrical transformers in Playa del Carmen, so the area was running on reduced power and we even had to use a generator for a day; unfortunately this was beyond our control. Finally, the bedroom sliding doors do have locks: you simply turn the knob to engage the latch. We have been renting in Playa del Secreto for 30 years and very rarely receive similar complaints, but your feedback gives us the chance to explain these circumstances to future guests. I wish you all the best. Thank you again for being a valued guest

dear Michelle thank you for the nice Review, my desire is to know that you liked everything and that you enjoyed your holiday, this is the most important to me, thank you very much for sharing your experience. I wish you many beautiful things. sincerely Cristina

Thank you very much for taking the time to this beautiful Review I am very grateful to you, I read the positive things and I also took note of the negative things for which of course I wanted to postpone that unfortunately the metal parts in a beachfront house quickly oxidize and must be replaced every 4/5 months because unfortunately salt ruins everything, ... including TV, fridges, conditioned air and many other things. As for the pool of Casa Chanty must be used only by people staying in Casa Chanty I can not understand who may have used it was probably a mistake made by some confused customer who thought it was a beach club which is not .....I reported this fact to Alberto I probably repeat it was some customer who thought he could use the pool this usually never happens instead for toys if there are families with children it can happen. I'm glad, however, that overall you liked the house and the location , the security service, the beach and also the assistance from our staff for us all this is very important and we thank you very much goodbye Cristina

Dear Christina what a wonderful review you left me speechless but happy and proud to have had the opportunity to introduce you to Casa Chanty and above all it is a joy that you appreciated everything, I could not have asked for more, you were a fabulous guest who appreciated everything from the beginning and I really do not know how to thank you for your words full of warmth and kindness for all of us .we wish you many beautiful things and a happy new year thank you so much Cristina Alberto Damiano and Chef Beto

Dear Michelle thank you so much for the beautiful review Im really happy that you spent a nice holiday, thank you very much and we hope you come back to visit us I'm really happy for you. A hug from Italy Cristina

very happy with your review very happy for the experience you had and thank you very much for sharing your thoughts and your experience with us you have been very kind and we really hope you can come back one day thank you very much Cristina

Dear william, Thank you very much for being our guests and for your great review, Many thanks, I wish you many good things. Cordial greetings Cristina

Dear Clint its Cristina the homeowner, is about Im glad to answer your review and thanking you for being our precious customer, we wish to let you know that we seriously consider and evaluate your review in order to improve ourselves, so far no customer has ever expressed theirself in this way you are the first and I take note of it, However you have arrived in low season just before the regoular maintenance of the houses, which generally takes place every summer, infact , we have already provided for new mattress even probably was only one to replace , some pillows the other was new , we have installed new shower boxes in glass, and bought new sheets and towels, in a year of use we always change them, we have put new sofas. cordial greetings and thanks for the constructive critics we appreciate. Cristina Massalongo

Thank you very much for the review you left us and sorry for the delay in answering, I really didn't know where to answer after so much I have now found how to do it, I wanted to tell you that every comment every criticism every suggestion are really important for us but our goal is to do so that you spent a nice holiday and have a good memory left. We thank you again and wish you many beautiful things, Best regards Cristina massalongo

Dear Maida Thank you very much for the review you left us and sorry for the delay in answering, I really did not know where to answer after so much I have now found how to do it, I wanted to tell you that every comment every criticism every suggestion are really important for us but our goal is to do in so that you have spent a nice holiday and you have a good memory left. We thank you again and wish you many beautiful things, Best regards Cristina Massalongo

Dear Michael & family , I'm so happy that you enjoyed the place the house the beach and the staff on the spot thank you very much I really appreciate your review and we all thank you, these things give us satisfaction and encourage us to improve more and more because we want to leave a good memory , we send you our greetings and hope to see you again. Cristina & Alberto

Dear Jared Thank you very much for the review you left us and sorry for the delay in answering, I really did not know where to answer after so much I have now found how to do it, I wanted to tell you that every comment every criticism every suggestion are really important for us but our goal is to do in so that you have spent a nice holiday and you have a good memory left. We thank you again and wish you many beautiful things, Best regards Cristina Massalongo

Dear Justin Thank you very much for the review you left us and sorry for the delay in answering, I really did not know where to answer after so much I have now found how to do it, I wanted to tell you that every comment every criticism every suggestion are really important for us but our goal is to do in so that you have spent a nice holiday and you have a good memory left. We thank you again and wish you many beautiful things, Best regards Cristina Massalongo

Dear Kimberly Thank you very much for the review you left us and sorry for the delay in answering, I really did not know where to answer after so much I have now found how to do it, I wanted to tell you that every comment every criticism every suggestion are really important for us but our goal is to do in so that you have spent a nice holiday and you have a good memory left. We thank you again and wish you many beautiful things, Best regards Cristina Massalongo

I do not know how to thank you beautiful for me to receive a review like this, when our guests are happy we are happy, this is the main purpose, I thank you very much and I wish to all you the best things.! Ciao Cristina & Alberto

I thank you infinitely for the wonderful review and I apologize for being late in responding I am really happy to read that you liked the house the location all this makes me very happy and proud of it. Thanks for the time you have dedicated for write this wonderful review. Best wishes Cristina