Knollwood Retreat Spa, Game-room, EV Charger

So glad you were able to make great memories with your family. We hope to see you again soon.

Hello there. I am writing this response as this review is inaccurate at best. When Lorena checked in, she was rude to the check in agent. She was very upset that she had to wash dishes upon departure, even though it is stated that it is a requirement in the contract that was signed. When she received a text message from Jennifer the day prior to arrival, she requested early check in at 12pm. We accommodated that request. At check in, she demanded late check out. We could not accommodate that request as the owners were coming in. She then proceeded to tell Jennifer that she had gotten the request approved through VRBO. Jennifer went through everything with her stating that VRBO can not approve check in/check out. We gave her an extra hour at check out as a courtesy. When she arrived at the house, she sent 15 photos of water spots on utensils, a still wet glass serving dish, and a rust stain in a pan. We offered to send housekeeping over as soon as able to take care of the issue, as well as a bundle of firewood for the inconvenience of the fireplace still having ash in it. Other than the fireplace, the house was spotless. She had no other complaints. She even told my housekeeper while she was there how nice the house looked other than the fireplace. She berated my housekeeper while she was there demanding that she come and perform daily housekeeping services. A service we do not provide. With how rude, and volatile this guest was, she never once mentioned that the house itself was dirty. We pride ourselves on our cleaning standards, and make sure the house is sanitized per covid standards.

We are so glad that you enjoyed your stay. We look forward to having you again.