Chalé Cants - Casa Loft com Vista

Hi Kathryn, thank you for your wonderful review and we are thrilled that you had such a lovely time at Cants Cottage - it was our pleasure to host you and your guests here. Thank you again for your review and we hope to welcome you back again in the future. Kind regards, The team at Hunter Valley Stays

Hi Jan, thank you for your review and we are glad that you had a lovely time at Cants Cottage - it was our pleasure to host you and your guests here. Thank you again for your review and we look forward to welcome you back again. Kind regards, The team at Hunter Valley Stays

Hi Natalie, thank you for your wonderful review and we are thrilled that you had such a lovely time at Cants Cottage - it was our pleasure to host you and your guests here. Thank you again for your fabulous review and we look forward to welcome you back again. Kind regards, The team at Hunter Valley Stays

Hi Kate, we have just read your wonderful review and we are thrilled that you had such a lovely time at Cants Cottage - it was our pleasure to host you and your guests here. The owner Betty is certainly lovely and we're glad to hear you were able to meet the animals! Thank you again for your fabulous review and we look forward to welcome you back again. Kind regards The team at Hunter Valley Stays

Hi Kim, thank you for taking the time to leave a review and we are pleased that you had such a lovely time at Cants Cottage - it was our pleasure to host you and your guests here. Thank you again for your review and we look forward to welcome you back again. Kind regards The team at Hunter Valley Stays

Fabulous to have you stay Jess and we can't wait to welcome you back for another girls weekend, Hunter Valley Stays

Annie, Thank you for your 5 star review of Cant's Cottage - it really is a getaway! Betty is a wonderful host and we look forward welcoming you back for another stay very soon, Hunter Valley Stays

What a fabulous review Rachel! Thank you for your kind words which have been well received, we are so glad Cants Cottage was perfect for you and your guests. Thank you for sharing our experience with us and the Stayz community, we look forward to accommodating you again soon! Hunter Valley Stays Team.

Hi Barbara. We're so glad that all the girls enjoyed their stay at Cant's Cottage. You were a super guest and we would welcome you back anytime. With thanks from the Team at Hunter Valley Stays.

Hi Sarah, We have just read your wonderful review and we are thrilled that you had such a lovely time at Cants Cottage - it was our pleasure to host you and your guests here. We agree, she's certainly a gem, and we're so glad she was able to be of assistance to you during the stay. Thank you again for your fabulous review and we look forward to welcome you back again. Kind regards The team at Hunter Valley Stays

Hi Michael, thank you for your wonderful review and we are thrilled that you had such a lovely time at Cants Cottage - it was our pleasure to host you and your guests here. Thank you again for your fabulous review and we look forward to welcome you back again. Kind regards, The team at Hunter Valley Stays

Hi Wendy, we have just read your wonderful review and we are thrilled that you had such a lovely time at Cants Cottage - it was our pleasure to host you and your guests here. We will certainly pass on your excellent feedback to the owner Betty, we're so glad you enjoyed your stay! Thank you again for your fabulous review and we look forward to welcome you back again. Kind regards The team at Hunter Valley Stays

Hi Celeste, Thank you for taking the time to respond and review your stay at Cants Cottage - it was very much our pleasure to host you and your guests here. We appreciate any feedback of any kind, so thank you for your comments regarding your stay. We have shared all of this with our housekeeping teams and the owner. Kind regards, The team at Hunter Valley Stays

Hi Sakina. Thank you for taking the time to leave a review from your stay. We always welcome any feedback, of any kind, from our guests and your feedback is highly valued to us - we have shared your review in full with the owner for them and their maintenance team to address. We are sorry that the property did not meet your stay expectations as this property is one of our most popular and all of our guests that have stayed here previously have always been extremely complimentary. We would like to welcome you back at any time, as a valued guest so please contact us personally so we can find you a more appropriate property that meets the style that you were seeking. Kind regards, Hunter Valley Stays.

Hi Coral. We were so pleased to read that you and your friends had such a fantastic time at Cants Cottage recently. It is such a beautiful cottage, ideal for a group like yours. We hope that you will come and visit us again soon. With thanks from all the Team at Hunter Valley Stays.

Hi Isabella. Thank you so much for taking the time to review your stay at Cants Cottage - it was our pleasure to host you and your guests here for the weekend. So pleased that you enjoyed those gorgeous views and we hope that you'll come and stay with us again soon. With thanks from the Team at Hunter Valley Stays.

Hi Nathan. Thank you for your 5 star review of your stay at Cants Cottage - it was our pleasure to host you all here for a break. We're thrilled that you and the kids enjoyed their time at the property and we can't wait to host you all again soon as a valued return guest. With thanks from the Team at Hunter Valley Stays.

Hi Natasha Thank you for your review which we were not surprised to receive given the circumstances and outcome of your stay. As Property Managers, we have had the pleasure of hosting more than 35,000 guests in the Hunter Valley and have only had cause to evict three groups in the past 5 years, one being yours. It’s always disappointing when guests take the opportunity to place a negative review on social media when the negative experience has only been from their own stay and behaviour. The other reviews correctly share and clearly state how popular Cants Cottage is for guests, many of whom return year after year. These reviews also share the positive experience guests encounter with the caring and charming owner on arrival, who does live on site in her own private residence, more than 50metres from the guest accommodation. Furthermore, these reviews complement our management towards guests. The Property Manager attended the property because there were great concerns following your check in when two vehicles arrived, one with intoxicated guests followed by a delivery vehicle with a large inflatable structure which was not requested or approved. The structure was not only installed without permission but was also placed by the supplier in a very unsafe location which, if used by the guests, would have been dangerous. After trying to have a polite and rational discussion with you, with the request to deflate the structure, you replied that you had not read the conditions of stay and that we had ruined your party. The Property Manager and subsequently the Owner were then verbally abused by several guests who chose to hurl extremely colourful, disrespectful language from A to F in the alphabet in aggressive tones. This was totally unwarranted, shocking, and unacceptable when you are guests in a private home. It was a situation where we were left with no choice but ask that you leave and also inform our local police of the issue. Despite the Oscar winning performance from you and your guests Natasha, you failed to mention that after this unnecessary and totally unwarranted behaviour, we continued to extend goodwill ,and knowing you would need to find somewhere to stay, without hesitation, we provided you with a full refund so that you and your guests could find accommodation elsewhere. You also failed to mention that you and your guests continued to abuse both the Property Manager and Owner as you departed, yelling vulgarities, finger gesturing, threatening to write further negative reviews and flashing your body parts all the way down the driveway and even onto the main road. Our expectations of our guests are clearly explained in our Terms & Conditions and so disappointingly, we experienced a total disregard for basic manners and even the personal safety of yourself or your friends. To address your comments regarding the property and provide clarity for others, no septic water is ever part of guest use, or consumption during stay. The Cottage’s location is set on a hillside in a natural bushland setting, so apologies that our native landscape seemed to be 'very untidy’ and that there were ants in the house which does happen on occasion. The property is spacious with a huge loft bedroom and ample photography and floorplans are provided to clearly demonstrate the space on offer to our guests. We are in the business of providing happy, relaxed and enjoyable holidays in beautiful accommodation and welcome all appreciating guests. The circumstance surrounding your occupancy of the property did not permit this and unfairly, the title and description of your review in no way reflects the warm hospitality that Cants Cottage along with our professional management has offered thousands of guests staying at this wonderful property for more than a decade. Thank you, Property Manager and Owner Hunter Valley Stays

Thank you Julia for your 5 Star Review of Cant's Cottage and for your kind words about your wonderful host Betty. We hope to host you and your friends again soon. The Team at Hunter Valley Stays

Thank you Max and we are so thrilled you enjoyed your stay at Cants Cottage with your group. Visit again soon. The Team at Hunter Valley Stays

Thanks for staying Kate and so happy you and your guests enjoyed Betty's famous hospitality. Broke Wine Trail has so much to offer so we're glad you got to experience some of the areas delicious wines. See you again soon. The Team at Hunter Valley Stays

Thank you Kaveh for your lovely review from your stay at Cants Cottage - we're thrilled that you and your guests enjoyed the property and surrounds. Thanks also for your great tip which we will pass on to the owners. We'd love to have you back again to stay, maybe in the Summer when you can enjoy the beautiful views across the valley from the pool and gazebo. With thanks from the Team at Hunter Valley Stays.

Hi Daniel. Thanks so much for your 5 star review - it was our pleasure to host you and your friends. Please come back and stay with us again soon. With thanks from the Team at Hunter Valley Stays.