Condomínio

Dog Friendly | Downtown Charlevoix Condo | Indoor/Outdoor Pool | Sleeps 4

Galeria de fotos de Dog Friendly | Downtown Charlevoix Condo | Indoor/Outdoor Pool | Sleeps 4

Área de estar
Área de estar
Área de estar
Área de estar
Opções para refeição

Avaliações

9,2 de 10
Maravilhosa
1 quarto1 banheiroAcomoda 4 pessoas

Comodidades populares

  • Piscina
  • Cozinha
  • Aceita animais
  • Wi-Fi grátis
  • Ar-condicionado
  • Lavanderia

Explore a região

Confira no mapa
Charlevoix, MI
  • Place, Charlevoix Beach
    ‪3 min de caminhada‬
  • Place, Lake Michigan Beach
    ‪3 min de caminhada‬
  • Place, Mushroom House
    ‪8 min de caminhada‬
  • Airport, Pellston, Michigan (PLN-Aeroporto Regional de Pellston)
    ‪53 min de carro‬

Quartos e camas

1 quarto (acomoda 4 pessoas)

Quarto 1

1 cama King

Quarto 2

1 sofá-cama casal

1 banheiro

Banheiro 1

Vaso sanitário · Apenas chuveiro

Espaços

Deque ou pátio
Cozinha
Cozinha americana
Sacada
Área de recreação externa
Jardim
Espaço para refeições

Sobre esta propriedade

Dog Friendly | Downtown Charlevoix Condo | Indoor/Outdoor Pool | Sleeps 4

*Dogs Allowed with a Non-Refundable Fee, charged separately if booking on a 3rd party site.

Pointes North Inn is one of Charlevoix's unique condominium suites that book like a hotel room. Book for the condo's privacy, stay for the hospitality.

This beautiful condo boasts ceiling fans, wood floors in the living areas, tile throughout the bathroom, beautiful carpet in the bedroom, and an updated kitchenette. The bedroom provides a king-size bed, a smart tv, an oscillating fan, and additional outlets with USB ports. Additional sleeping space is a queen-size sleeper sofa and an ottoman that converts to a twin bed in the living room. The bathroom has a walk-in shower with a removable shower handle, a movable shower chair, and grab-bars in the shower and by the toilet for easy accessibility. The living area contains a built-in countertop, plenty of storage, a mobile kitchen island with a full-sized fridge, coffee maker, microwave, toaster oven, electric dual grill/skillet, and crockpot for cooking. You will also find a hightop four-person table, a comfortable electric chair, it rises to assist with standing or sitting, and a 50" smart television. Through the french doors in the living room, is a private screened-in patio space with seating for four and a view of the bridge. In addition to the luxurious amenities in this unit, there are board games in the closet for guests to enjoy!

We provide towels and mini soaps for your use, and limited daily housekeeping services. Be sure to ask the front desk if you need a playpen or high-chair if you have a little one.

Pointes North Inn has high-speed Wi-Fi throughout the building and coin-operated laundry on the second floor. The lobby area has seating which overlooks the heated indoor/outdoor pool. The inside section of the pool is open year-round, while the outside section is closed off October to May.

Adicione as datas e descubra os preços

Propriedades semelhantes

Regras da propriedade

Check-in após 16h
Idade mínima para alugar: 21 anos
Check-out até 11h
default

Crianças

Aceita hóspedes de 0 a 17 anos
default

Eventos

Não permite a realização de eventos
default

Animais de estimação

Aceita animais de estimação
default

Política para fumantes

Não é permitido fumar

Informações importantes

O que você precisa saber

Propriedade nº 959947vb
Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
Festas ou eventos de grupos no local são estritamente proibidos
O anfitrião não informou se a propriedade tem detectores de monóxido de carbono. Leve um detector portátil com você na viagem.
O anfitrião informou que a propriedade tem detector de fumaça.
Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio e trava de segurança.

Informações a área

Charlevoix

Com ótima localização em Charlevoix, este condomínio fica no centro da cidade. Beaver Island Boat Company Ferry Terminal e Mt. McSauba Recreation Area são atrações que valem uma visita, assim como as maravilhas naturais em Lago Michigan e Boulder Park Nature Preserve. Charlevoix Circle of Arts e Artform Fabricating também valem a visita. Aproveite as atividades e atrações que a área oferece, como passeios a vinícolas.
Mapa
Charlevoix, MI

Nos arredores

  • Charlevoix Beach - 3 min de caminhada - 0.3 km
  • Lake Michigan Beach - 3 min de caminhada - 0.3 km
  • Mushroom House - 8 min de caminhada - 0.7 km
  • Lake Charlevoix - 18 min de caminhada - 1.6 km
  • Lake Chalevoix Depot Beach - 20 min de caminhada - 1.7 km

Opções nos arredores

  • Aeroporto Regional de Pellston (PLN) - 45 min de carro

Restaurantes

  • ‪B.C. Pizza - ‬3 min de carro
  • ‪McDonald's - ‬3 min de carro
  • ‪Harbor View Cafe - ‬8 min de caminhada
  • ‪Charlevoix Dairy Grille - ‬14 min de caminhada
  • ‪JAX - ‬2 min de carro

Perguntas frequentes

Dog Friendly | Downtown Charlevoix Condo | Indoor/Outdoor Pool | Sleeps 4 tem piscina?

Sim, esta propriedade conta com uma piscina interna. O tipo de piscina disponível é piscina aquecida.

Dog Friendly | Downtown Charlevoix Condo | Indoor/Outdoor Pool | Sleeps 4 é ideal para quem viaja com animais de estimação?

Sim, animais de estimação são permitidos na propriedade.

Quanto custa o estacionamento em Dog Friendly | Downtown Charlevoix Condo | Indoor/Outdoor Pool | Sleeps 4?

Estacionamento no local disponível na propriedade.

Qual é o horário de check-in em Dog Friendly | Downtown Charlevoix Condo | Indoor/Outdoor Pool | Sleeps 4?

Horário de início do check-in: 16h.

Qual é o horário de check-out em Dog Friendly | Downtown Charlevoix Condo | Indoor/Outdoor Pool | Sleeps 4?

Horário de check-out: 11h.

Onde fica Dog Friendly | Downtown Charlevoix Condo | Indoor/Outdoor Pool | Sleeps 4?

No coração de Charlevoix, este condo fica a alguns passos de Beaver Island Boat Company Ferry Terminal e Lago Michigan. Charlevoix Beach e North Seas Gallery também ficam a 5 minutos.

Avaliações

9,2

Maravilhosa

A menos que indicado de outra maneira, as avaliações aparecem em ordem cronológica, estão sujeitas a um processo de moderação e são verificadas.
Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 60 de 83 avaliações
Nota 8 - Boa. 14 de 83 avaliações
Nota 6 - Ok. 4 de 83 avaliações
Nota 4 - Insatisfatória. 4 de 83 avaliações
Nota 2 - Terrível. 1 de 83 avaliações

9,4/10

Limpeza

10/10

Comodidades

9,6/10

Condições e instalações da propriedade

9,6/10

Check-in

9,8/10

Comunicação

10/10

Localização

9,4/10

Precisão do anúncio

Avaliações

Verificada

10/10 - Excelente

Elaine S.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Great location!
Hospedou-se por 2 diárias em ago. de 2025
Resposta de VrboOwner em 18 de set. de 2025
Thank you so much for your five-star review of Pointes North Inn, Suite 101. We’re delighted to hear that you enjoyed your stay and that the location stood out as a highlight. At Northern Michigan Escapes, we are proud to manage vacation rentals that combine comfort, convenience, and the unique charm of Northern Michigan, and it’s wonderful to know that Suite 101 met your expectations. The location of Pointes North Inn truly is one of its best features. Nestled right in the heart of downtown Charlevoix, this property is just steps away from Round Lake, the Pine River Channel, and the iconic Charlevoix drawbridge. Guests love being able to walk to boutique shops, art galleries, coffee houses, and local restaurants, as well as enjoy Lake Michigan beaches, the marina, and evening sunsets at the pier—all without needing to drive. Having everything right outside your door makes it an ideal spot for a Northern Michigan getaway. Suite 101 itself offers the comfort and functionality that make Pointes North Inn such a favorite. Guests enjoy the condo-style layout, which often includes a private bedroom, living space, and kitchen amenities that allow for a true home-away-from-home feel. Many units also feature screened-in patios or balconies, giving guests a chance to relax outdoors while enjoying the fresh Charlevoix air and easy access to the town. We also take pride in ensuring that each condo is expertly cleaned and well maintained by our housekeeping and property care teams. On-site free parking, easy check-in, and the support of our friendly staff add even more convenience, making your stay stress-free from start to finish. Thank you again for your kind words and for highlighting what makes Pointes North Inn such a special place to stay. We’re thrilled that you found Suite 101 to be a great getaway spot, and we look forward to welcoming you back to Pointes North Inn and Northern Michigan Escapes for another memorable Charlevoix experience.
Verificada

10/10 - Excelente

Joe P.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Great little get away spot for the 3 of us
Hospedou-se por 2 diárias em ago. de 2025
Resposta de VrboOwner em 16 de set. de 2025
Thank you so much for your wonderful 10/10 review and for staying with us at Pointes North Inn, Suite 101, in downtown Charlevoix. We’re delighted to hear that you found it to be a great little getaway spot for the three of you. At Northern Michigan Escapes, we take pride in managing vacation rentals that provide both comfort and convenience while capturing the charm of Northern Michigan, and it’s wonderful to know that Suite 101 delivered exactly what you were looking for. The location of Pointes North Inn is truly one of its best features. Being right in the heart of Charlevoix means you’re just steps from Lake Michigan beaches, Round Lake, the marina, and the iconic Charlevoix drawbridge. Guests love being able to stroll downtown to explore boutique shops, art galleries, coffee houses, and popular restaurants, all without needing to drive. It’s the perfect place to enjoy everything the town has to offer, whether you’re in Charlevoix for a quick weekend or a longer Northern Michigan escape. Suite 101 itself provides the thoughtful touches that make a stay more comfortable than a standard hotel room. With a private bedroom, living space, kitchen amenities, and often a screened-in patio, guests have the flexibility to prepare meals, relax, and feel right at home. The condo-style setup makes it an excellent choice for small groups or families like yours who appreciate extra space while still being close to the action. We’re also pleased that you found this unit to be a perfect fit for your group of three. Cleanliness, comfort, and convenience are our top priorities, and our housekeeping and property care teams work diligently to ensure every condo is welcoming and ready for arrival. Thank you again for your glowing review and for highlighting what made your stay so enjoyable. We look forward to welcoming you back to Pointes North Inn and Northern Michigan Escapes for another memorable Charlevoix getaway!
Verificada

10/10 - Excelente

Raymond F.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Great location,
Hospedou-se por 2 diárias em mai. de 2025
Resposta de VrboOwner em 24 de jun. de 2025
Thank you for the five-star review! We're so glad you enjoyed the great location. We hope to welcome you back again soon!
Verificada

10/10 - Excelente

Mary G.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
The bed was awesome- and I have a bad back and hip! Close to everything!
Hospedou-se por 2 diárias em out. de 2025
Resposta de VrboOwner em 10 de nov. de 2025
Thank you so much for your perfect 10/10 review of Pointes North Inn, Suite 101! We’re thrilled to hear that you had such a wonderful stay and that the bed provided the comfort you needed—especially since you mentioned dealing with back and hip pain. At Northern Michigan Escapes, we know how important a good night’s rest is, and we’re delighted that our high-quality bedding and supportive mattresses helped make your stay relaxing and rejuvenating. It’s also fantastic to know that you loved our unbeatable downtown Charlevoix location. Pointes North Inn is ideally situated just steps from Round Lake, the Pine River Channel, and the iconic drawbridge, offering easy access to the city’s boutique shops, art galleries, restaurants, and waterfront attractions. Guests particularly enjoy being able to walk to Lake Michigan’s beaches, catch a sunset from the pier, or enjoy local favorites like the Bridge Street Taproom and Villager Pub—all within minutes of their suite. Suite 101, like all of our condos, is individually owned and professionally managed by Northern Michigan Escapes to ensure every guest enjoys a clean, comfortable, and well-maintained space. From the cozy living areas to the convenient amenities such as a full kitchen and screened-in patio, every detail is designed to make your stay as relaxing and convenient as possible. We truly appreciate your kind words and are so glad that both the comfort of your suite and the prime location enhanced your experience. Guest satisfaction is always our top priority, and it’s rewarding to hear when guests leave feeling refreshed and eager to return. Thank you again for choosing Northern Michigan Escapes and Pointes North Inn for your getaway. We can’t wait to welcome you back for another restful and memorable stay in beautiful downtown Charlevoix—where comfort, convenience, and Northern Michigan hospitality meet perfectly.
Verificada

10/10 - Excelente

Joseph

Pontos positivos: Limpeza, comodidades, condições e instalações da propriedade e comunicação
Very close to downtown shopping, dining and Lake Michigan. Parking was easy and the screened in patio was nice for sitting in the morning and evening too.
Hospedou-se por 1 diária em jul. de 2025
De um site parceiro

10/10 - Excelente

Giovanna G.

Well located

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Great spot, well located with easy check in instructions
Resposta de VrboOwner em 16 de set. de 2025
Thank you for sharing your experience at Pointes North Inn 101! We’re so glad to hear you found it to be a great spot with a convenient location. It’s also wonderful to know the check-in instructions were clear and made your arrival stress-free. Guest feedback like yours is very valuable—it highlights both the ease of access and the benefits of staying in such a well-situated condo. We truly appreciate you taking the time to leave these comments and hope your stay was everything you were looking for. We’d love to welcome you back to Pointes North Inn for another comfortable and enjoyable visit.
Verificada

8/10 - Boa

David G.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Beaver Island Trip

It was everything we expected. Close to restaurant and the ferry to Beaver island was just across the street.
Hospedou-se por 1 diária em mai. de 2025
Resposta de VrboOwner em 19 de jun. de 2025
Thank you for the great review! We're glad everything met your expectations and that you enjoyed the convenient location—especially being so close to restaurants and just steps from the Beaver Island ferry. We hope to welcome you back again soon!
Verificada

10/10 - Excelente

Alexa E.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Great location!

We had a great stay at Pointes North Inn! It was very clean & so close to downtown! We would definitely stay here again!
Hospedou-se por 7 diárias em jul. de 2020
Resposta de VrboOwner em 22 de set. de 2024
Thank you for your wonderful review! We're thrilled to hear that you had a great stay at Pointes North Inn and enjoyed the clean accommodations and convenient location close to downtown. We’d love to welcome you back for another stay in the future!
Verificada

10/10 - Excelente

Deb B.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

North Point Inn

Great clean place with a perfect location by town.
Hospedou-se por 5 diárias em jul. de 2021
Resposta de VrboOwner em 6 de ago. de 2023
We love to hear this Deb! Thank you for your wonderful feedback. We hope to see you next season. Sincerely, The Staff at Northern Michigan Escapes
Verificada

10/10 - Excelente

Bob W.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Our stay

We had an enjoyable stay at Points North Inn
Hospedou-se por 5 diárias em jul. de 2022
Resposta de VrboOwner em 6 de ago. de 2023
Thank you Bob for your 5-Star Review! We appreciate your feedback and we're so glad you enjoyed your stay. We hope to see you next season! Sincerely, Northern Michigan Escapes
Verificada

10/10 - Excelente

Stephanie S.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Great location and clean place

This was a great Condo to stay at in Charlevoix. Great location for walking downtown and very clean condo. Loved the outdoor porch.
Hospedou-se por 2 diárias em out. de 2024
Resposta de VrboOwner em 18 de nov. de 2024
Hi Stephanie, Thank you for the 5-Star review! We are so glad you had a great stay with us in Charlevoix. We hope to see you again soon. Sincerely, NME
Verificada

10/10 - Excelente

Arnold M.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Enjoyed Our Stay

Good Value
Hospedou-se por 2 diárias em mai. de 2022
Resposta de VrboOwner em 6 de ago. de 2023
Hi Arnold, Thank you for the 5 Star review! We are so happy you enjoyed your stay with us and look forward to seeing you again soon! Sincerely, The Staff at Northern Michigan Escapes
Verificada

10/10 - Excelente

Jim H.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Summer get away

We had a great time. Love the area. Love the location - walking distance many things. Room was very clean and service was great.
Hospedou-se por 4 diárias em ago. de 2023
Resposta de VrboOwner em 29 de ago. de 2023
Hi Jim, Thank you for the 5-Star review. We are so happy you had a great time staying with us. We hope to see you again for your next Summer Getaway! Sincerely, The Staff at Northern Michigan Escapes
Verificada

8/10 - Boa

Andrew J.

Pontos positivos: Check-in, comunicação, localização e precisão do anúncio
Wate tap in bathroom leak ing reported to reception bathroom floor dirty
Hospedou-se por 2 diárias em set. de 2025
Resposta de VrboOwner em 5 de out. de 2025
Thank you for sharing your feedback about your stay in Pointes North Inn, Suite 109, and for rating us 8/10. We sincerely appreciate you taking the time to bring these details to our attention, as maintaining clean, comfortable, and well-maintained accommodations is one of our top priorities at Northern Michigan Escapes. We’re very sorry to hear about the leaking bathroom tap and the cleanliness concern on the bathroom floor. Your comments have been shared directly with our property care and housekeeping teams to ensure both issues are immediately addressed. Our maintenance staff is available seven days a week to handle in-room repairs like plumbing leaks, and we always encourage guests to contact us at any time during their stay so we can resolve concerns quickly. We appreciate that you reported the issue to the front desk—guest communication is vital in helping us maintain the high standards we’re known for. At Northern Michigan Escapes and Pointes North Inn, we strive to provide every guest with an exceptional experience, from spotless accommodations and responsive customer service to a convenient downtown Charlevoix location. Suite 109, like all of our units, offers easy access to local shops, restaurants, and the scenic Lake Michigan shoreline, making it an ideal choice for guests looking to enjoy everything the area has to offer. We truly value your honest feedback and will use it to continue improving our property and service. Thank you again for staying with Northern Michigan Escapes and for highlighting areas where we can do better. We hope you’ll give us another opportunity to provide a seamless and fully satisfying experience during your next visit to Charlevoix.
De um site parceiro

10/10 - Excelente

Mary C.

Great summer vacation.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The staff and condo was wonderful cannot wait until October to return.
Resposta de VrboOwner em 25 de ago. de 2024
Thank you for your kind words! We're thrilled to hear that you had a wonderful experience with both our staff and the condo. It’s fantastic to know that you’re already looking forward to your return in October. We can't wait to welcome you back for another great stay!
De um site parceiro

10/10 - Excelente

Mary C.

Great summer vacation.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The staff and condo was wonderful cannot wait until October to return.
Resposta de VrboOwner em 26 de ago. de 2024
Thank you for your kind words! We're thrilled to hear that you had a wonderful experience with both our staff and the condo. It’s fantastic to know that you’re already looking forward to your return in October. We can't wait to welcome you back for another great stay!
De um site parceiro

10/10 - Excelente

Charlevoix Fun

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The stay was great & the location is perfect to walk the town.
Resposta de VrboOwner em 6 de ago. de 2023
Thank you Mary, for this 5-star review!!! Our location does make it easy to enjoy the downtown shops and restaurants. We hope you will visit us again!! Sincerely, Pointes North Inn Management
Verificada

10/10 - Excelente

Sandra D.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Wonderful place

The room was very welcoming, even providing treats in a cute bag for our dog, including bowls! The pool water was very warm. I enjoyed it very much
Hospedou-se por 1 diária em abr. de 2022
Resposta de VrboOwner em 23 de set. de 2024
Thank you so much for your wonderful review! We're thrilled to hear that you and your dog felt so welcome, and we're glad the treats and bowls were a hit. It’s great to know you enjoyed the warm pool as well. We’d love to welcome you back for another stay soon!
Verificada

8/10 - Boa

Dianna M.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Mr. & Mrs. M.

Thank you for allowing dogs!
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de VrboOwner em 17 de set. de 2024
You're very welcome! We're glad to hear you enjoyed bringing your dog along. We love being able to accommodate our guests and their furry friends. We hope to welcome you and your pup back again soon!
Verificada

10/10 - Excelente

Nicole M.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Great place and perfect location

This property was perfect. Just enough space for us and our 2 dogs. And the perfect location. I love just being able to walk out the front door and walk everywhere. Shops, restaurants and the beach etc. I would highly recommend it. The staff was super friendly as well.
Hospedou-se por 3 diárias em ago. de 2021
Resposta de VrboOwner em 6 de ago. de 2023
Thank you Nicole for your kind review! We're so glad you and your fur babies enjoyed your stay in our Pointes North #101 Condo. We hope to see you next season with the pups. Sincerely, The Staff at Northern Michigan Escapes
De um site parceiro

10/10 - Excelente

Carrie M.

Great location

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Perfect location with a friendly staff. The facilities are a little worn but very serviceable. I plan on returning next year
Resposta de VrboOwner em 11 de ago. de 2024
Carolyn, Thank you for the honest review and we are glad to hear that the staff was friendly. I'm sorry we did not give you a 5 out of 5 on the cleaning I hope we can make you next stay with us a perfect experience. Keith Stark
Verificada

8/10 - Boa

DONALD C.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Very Good

Excellent lodging in regard to the facility. The location is not the best; it being situated on the main drag of the city with all the traffic noise.
Hospedou-se por 3 diárias em ago. de 2023
Resposta de VrboOwner em 13 de set. de 2023
Hi Donald, Thank you for the review! We are glad you enjoyed your stay with us and the lodging wasn't the issue. Unfortunately we are not in control of the traffic noise, but do apologize if you experienced any inconveniences. Sincerely, The Staff at Northern Michigan Escapes
Verificada

8/10 - Boa

Joan R.

Pontos positivos: Limpeza, check-in, comunicação e localização

Great location

excellent proximity to downtown Charlevoix. Easy walk to many amenities. Noise from upstairs loud at times. No WiFi the whole stay, otherwise amenities as expected. Bed and furniture comfortable, TV and appliances worked well.
Hospedou-se por 4 diárias em jul. de 2021
Resposta de VrboOwner em 17 de set. de 2024
Thank you for your feedback! We're delighted you enjoyed the convenient location and found the bed, furniture, TV, and appliances to your liking. We apologize for the noise from the upstairs unit and the WiFi issues during your stay. We’re currently working on resolving these concerns to enhance our guests' experiences. We hope to have the opportunity to welcome you back and provide an even better stay in the future.
Verificada

4/10 - Insatisfatório

Conni K.

Pontos positivos: Check-in, comunicação e localização
Pontos negativos: Limpeza
Dark handicapped room. There were crumbs on the floor the dog kept trying to get at. Was not aware it was a handicapped room. Very loud due to major road just out the door. Bedroom was very hot to sleep in. No cooktop so had to go out to eat. Was nice to have the patio but you could not sit out there due to the noise. We paid for 2 nights but left the following morning. We were not comfortable in the room.
Hospedou-se por 2 diárias em set. de 2025
Resposta de VrboOwner em 21 de set. de 2025
Thank you for taking the time to share your honest feedback about your stay at Pointes North Inn, Suite 101. While we are glad that you found value in having a patio space, we are truly sorry to hear that other aspects of your experience did not meet your expectations. At Northern Michigan Escapes, we aim to provide all guests with vacation rentals that are clean, comfortable, and enjoyable, and we regret that Suite 101 fell short for you. We apologize for the cleanliness issue you encountered with crumbs on the floor. Our professional housekeeping team works hard to prepare each condo before arrival, and your comments will be shared directly with them to ensure greater attention to detail moving forward. Cleanliness is one of our top priorities, and we regret that this was not reflected during your visit. We also understand your frustration about not being aware that the condo you booked was an ADA-accessible unit. While these units are designed to accommodate guests with mobility needs, they can feel different in layout or lighting compared to other suites. We’ll review our property descriptions and booking details to ensure this is communicated more clearly, so future guests are fully informed prior to arrival. Noise from the nearby road is another concern we take seriously. While the property’s downtown Charlevoix location means guests are steps away from the drawbridge, Round Lake, Lake Michigan beaches, shops, restaurants, and coffee houses, it can sometimes come with increased activity and traffic sounds. Your feedback highlights the importance of making sure guests are aware of this balance between location convenience and occasional noise. We also regret that the temperature in the bedroom was uncomfortable for you. Our team will review the HVAC functionality to ensure everything is operating properly so future guests can rest easily. Additionally, we understand that not having a cooktop in this particular suite impacted your plans. While some of our condos are equipped with full kitchens, others offer kitchenettes, and we will continue to refine how we present these details so that expectations are clear before booking. We appreciate your candor and are genuinely sorry that you felt the need to depart early. Your feedback helps us improve both our properties and our communication with guests. While this experience was not what you had hoped for, we would love the chance to welcome you back to another suite at Pointes North Inn or one of our other Northern Michigan Escapes vacation rentals, where we are confident your stay would be more in line with the quality and comfort we strive to provide.
De um site parceiro

8/10 - Boa

Elyse H.

GM

Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Our stay would have been fine but the GM was extremely rude on multiple occasions. The other staff were all great. She doesn't understand that her whole job is customer service. We will not be staying here again.
Resposta de VrboOwner em 22 de jun. de 2025
Thank you for sharing your experience. We're truly sorry to hear that your interaction with the General Manager negatively impacted your stay. Providing excellent customer service is a top priority, and it's disappointing to learn that this standard was not met in your case. We’re glad to hear the rest of the staff made a positive impression, and we will be sure to share your feedback with the management team for further review. We appreciate your honesty and regret that we won’t have the opportunity to host you again.

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Anfitrião: Northern Michigan Escapes

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